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Advantage Services <br />3 Service Implementation Plan <br />3.1 FIVAC Control Services —Automation And Pneumatic On -site Response <br />Time and Call Windows <br />Attribute <br />Feb <br />Emergency Online /Phone Response <br />2 hours <br />Response time - onsite for critical <br />components <br />4 hours - labor to appear onsite is covered within this <br />response time coverage* <br />Response time - onsite for non- <br />emergency <br />8 hours - labor to appear onsite is covered within this <br />response time coverage* <br />Hours of Service <br />24 x 7 • Response time labor is covered within these <br />hours of service <br />Window for Call Handling <br />24x7 — Availability to take your call <br />"Labor and material costs for troubleshooting problems and repairing or replacing components are handled <br />separately. These costs can be billable. <br />3.2 Minimum Scheduled Visits <br />Automation <br />Jan <br />Feb <br />Mar <br />lApr <br />May <br />Jun <br />Jul <br />lAug <br />S:ep <br />10cl: <br />Nov <br />IDec <br />I <br />i <br />7 <br />t <br />i <br />i <br />i <br />s <br />x <br />_11 <br />1 <br />Mechanical <br />Siemens Industry, Inc. 3124/2015 Page 7 <br />25F -18 <br />