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City of Santa Ana Public Works Agency I ADVANCED NIETERING INFRASTRUCTURE FEr \SIBII_ITY STUDY <br />Maintenance, disaster recovery and IT security plans <br />Approved equipment vendor list <br />Business process definitions and flows <br />Facility information of City assets that can be leveraged for AMI <br />Recently completed internal technology assessments <br />M Cyber and physical security documents <br />IT /information system standards, infrastructure, plans and costs (including implementation, and <br />maintenance) <br />Deliverables: <br />= i Spreadsheet of information obtained and reviewed <br />Task 3: AMI Opportunity Assessment <br />To gain the maximum value from the use of AMI, It is necessary to understand how the City currently <br />performs various work processes to identify opportunities to improve, modify or eliminate various <br />manual processes. Black & Veatch will examine the meter -to -cash process as well as business <br />processes and work methodology in meter operations, customer service, finance and billing and other <br />key areas. The goal is to develop a comprehensive assessment of the current state on which a future <br />AMI - enabled City water utility model can be developed. <br />Black & Veatch will perform this work by interviewing City personnel. We believe that a single trip to <br />Santa Ana over the course of several days will provide the required opportunity to engage and obtain <br />the necessary information. We will perform any follow -up conversations, or initial discovery <br />conversations with those missed during the visit, via conference calls. The information gathered in <br />this phase will inform the capabilities that the City requires from an AMI solution and form the basis <br />of the financial analysis. <br />Deliverables: <br />Document City's key requirements for AMI <br />Identify the core benefits of AMI <br />Task 4: Technical Infrastructure and Architecture <br />Black & Veatch possesses a deep understanding of the Water AM[ solutions available in North <br />America —and their respective status or deployment in the market. We will leverage this knowledge <br />and couple it with the information gathered in the previous tasks to identify the potential AMI <br />solutions for the City; consideration of geography, features and capabilities, and ability to integrate <br />into other City initiatives will be discussed. Smart meter technology is often seen as only a metering <br />project. The significant potential for improved customer service, reduced operating costs and <br />improved efficiencies, and improved water management capabilities are frequently overlooked or <br />unrealized. Linking the potential capabilities of AMI solutions to the City's organizational goals helps <br />to frame these perspectives. We find that a short working session for City staff on the current <br />landscape of water AMI vendors, how their solutions differ, and how they are being used is valuable. <br />Deliverables <br />Overview of Water AMI solutions in the North American marketplace <br />Recommendations for the City on optimum solution needs <br />251 -15 <br />