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The eligibility criteria to be imposed on prospective tenants; <br />2. The methodology for setting the maximum rental rates; <br />3. The complaints and appeals process available to program participants; <br />and <br />4, The monitoring and enforcement activities that will be undertaken by the <br />City. <br />City Contact <br />For additional information, please contact the City's Program Director: <br />Contact Person <br />Email Address <br />Telephone Number <br />Housing Opportunity Ordinance — Affordable Rental Housing Program Summary Page 3 <br />city of Santa Ana August 8, 2014 <br />