PARKMOBILE 2 - 2015 - Laserfiche WebLink

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SERVICE LEVELS Operation, Management and Maintenance of tire Svsteru (a) Parknmbile shall use its best efforts not to perform maintenance during business hours. In emergency eases, adynsnnents to the system may also take place daring hours for paid parking. 11' necessary, Parkrnobite may perform maintenance of the system during, business hours, provided Parkmobile provides {Tient with at toast twenty-four (24) hours advance notice beiorc the start or the work. (b) Parkmobile makes a daily backup oidata in the (local) database, which data are retained for three (3) months. 2. Frrnrs anti Interruptions (a) When an error or interruption occurs in the Services, Client shall inform Parkmobile as soon as possible, Paarkntobile shall confirm its receipt of such notification in writing. if any error or interruption cannot be repaired by Parkmobile within rive (5) business days froth the date when the error or interruption is reported to Parkmobile, then Parkmobile may issare as credit for the Services during such downtinv.. Tiate spent by Parkmobile to restore and support to interruptions and errors caused by Client and not attributable to parkmobile shall be charged at the hourly rite of $1$0, (b) In the event that Client and Parkmobile disagree about whether an error or interruption has been resolved, Client and Parkmobile shall discuss in good faith and reach a narwal resohrtion rega€ding whether such error or interruption has occurred or, been adequately resolved. 11 tine parties agree that 'tile problem was in rad an error or interruption, then Client shall not be entitled to a credit for the Software during, the downtime. 3. �4erttrt xattl Antdcraiaatiou Parkmobile shall protect and authenticate a limited number of representatives that shalt have access to the system and confidential information, I he parties shall respect and utilize security access codes. 1. It�cjaorts Parlanobile shall provide Client access to reports refitted to the Services via all Internet or other digital means in relation to parking history, active users anti parking revenues. Parkntobile also shall provide Client with monthly reports through an Internet or other dighal [Weans regarding parking revenues.