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months, the director of public works or his designee shall impose a surcharge in an amount, set by the city council, on the water use in excess of the water allocation requirements. (3) Gross Violations. Customers who have three violations within a twelve (12) month period shall be deemed gross violators and shall be subject to the installation of a flow restrictor device as determined by the Director of Public Works or his designee. The charge for installing and removing a flow- restricting device and any other penalties or charges due the city from the customer or due from any person who has applied for water service, shall be paid before normal service can be restored. SECTION 19. Section 39 -114 of the Santa Ana Municipal Code is hereby amended such that it reads as follows: Sec. 39 -114. Exemption. Single- family residential customers shall not be required to reduce consumption below eighteen (18) billing units per bi- monthly billing period during water supply shortage Phase 1. Multi- family residential customers shall not be required to reduce consumption below eighteen (18) billing units per bi- monthly billing period for each dwelling unit during water supply shortage Phase 1. For water shortage Phases 2 and 3, the bi- monthly exemption amount for single family and multi - family customers shall be determined by the city council as set forth in the resolution declaring a water supply shortage Phase 2 or 3. SECTION 20. Section 39 -115 of the Santa Ana Municipal Code is hereby amended such that it reads as follows: Sec. 39 -115. Notice of Violation of Provisions other than Water Allocation Requirements. For violations of this Article not related to sections 39- 107(3) and 39- 108(4) and 39- 109(4) requiring curtailment in the use of water, the director of public works or his designee shall give notice of violation to the customer committing the violation as follows: (1) Notice of violation shall be given in writing in the following manner: a. By giving the notice to the customer personally; or If the customer is absent from" or unavailable at the premises at which the violation occurred, by leaving a copy with some person of suitable age and discretion at the premises and sending a copy through the regular mail to the address at which the customer is normally billed; or Ordinance No. NS -2877 Page 10 of 12