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SIEMENS <br />Michael Dletsch <br />Enterprise Account Executive <br />Southern California <br />5. Services agreement shall provide preventative maintenance services on a quarterly basis for <br />the following systems: <br />a. Test and Inspection <br />i. Cameras <br />ii. Encoders <br />iii, Radios <br />iv, Antennas <br />v. Power Supplies <br />vi. Network Equipment <br />vii. Servers <br />It. Cleaning <br />I. Cameras (105) <br />ii. Powersupplies <br />Ili. Antennas <br />Preventative Maintenance (test and inspect): Siemens shall provide quarterly inspections and <br />testing on all covered equipment. Based on any abnormal findings, Siemens technicians will be <br />authorized to replace parts or alter settings and programming to optimize the systems. All <br />findings shall be provided in a quarterly report to the client. Siemens shall maintain quarterly <br />reports, as part of client services program portfolio. Siemens will provide all system software <br />updates, as part of annual preventative maintenance visits. All software updates are provided at <br />no additional cost, with the valid software maintenance programs (included in this program). All <br />items included in this service shall be clearly delineated in the scope of work document. <br />Extended Warranty (Repair and Replace): Siemens shall provide added warranty coverage for the <br />identified components of the clients system. Repair and replacement of worn, failed and <br />malfunctioned equipment will be provided during normal business hours, with next day service <br />response coverage times. Should the component be of critical or of an emergency nature, <br />Siemens shall provide 4 hour response in diagnosing of issue and beginning of repair process. <br />Siemens may provide temporary replacement from back- stock, if available. Siemens does not <br />include back -stock equipment as part of this service. All afterhours and weekend services are <br />covered under this agreement, when required. Siemens reserves the right to determine <br />between emergency and urgent request nature of all calls, under this agreement. <br />Systems Integrity/ Compliance Monitoring and Diagnostic Reporting: Siemens to provide real - <br />time 2417 monitoring of system components (servers and storage, core network and edge <br />network components). Health monitoring of system is critical to the maintenance of State <br />mandated archiving requirements. Siemens utilizes network monitoring to maintain reliability, <br />uptime, optimized configurations of hardware and software, and for diagnostic reporting that <br />reduces life cycle costs to the system. <br />Video Archiving Warranty: Siemens to provide required storage for maintaining compliance with <br />California Government Code 34090.6. Increase in storage will be managed by Siemens on <br />project by project basis. Diagnostic Reporting will provide data reports in support of storage <br />calculations on quarterly basis and will be presented to SAPD system manager. <br />SOW Page 12 <br />25F -14 <br />