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I nfoSend Response —12/29/2006 <br />GR -41. <br />The vendor must maintain and archive 24 <br />months of bill images or suggest an <br />alternative. Drill down to historical <br />X <br />consumption and billing and payment <br />information will be provided. <br />GR -42. <br />COSA is able to view all payment transactions <br />processed by the vendor including pending <br />X <br />payments. <br />GR -43. <br />The vendor must be able to identify accounts <br />that will not receive a paper bill. The paper bill <br />X <br />will be suppressed on those accounts. <br />VENDOR MUST BE ABLE TO <br />DEMONSTRATE THE FOLLOWING <br />CAPABILITIES; <br />GR -44. <br />Secure storage and transmission of all <br />transactions sent via the internet using the <br />X <br />most advanced security technology available <br />128 -bit Encryption) <br />GR -45. <br />Provide the CSRs with all the tools (i.e. reset <br />passwords, add/or remove subscribers, etc.) <br />required to manage/support customer <br />Inquiries. CSRs must have the ability to link by <br />X <br />bill date to the exact bill and search for other <br />bills for that account when in bill viewing <br />screen. <br />GR -46. <br />Extensive array of online reports available In <br />multiple download options and/or viewable <br />within a UI including Audit, <br />X <br />Subscriber/enrollment, Remittance/return, <br />Accounts Accessed, and viewed Statement <br />Reports. <br />GR -47. <br />Supports links to a comprehensive pre -packed <br />database of Frequently Asked Questions and <br />X <br />Answers regarding e -billing. <br />GR -48, <br />Monthly updates and software upgrades to the <br />vendors application shall be included in <br />X <br />vendor's unit pricing, <br />GR -1.9. <br />The vendor must be able to isolate <br />presentment and payment services and <br />provide pricing for both options. Based on <br />pricing and other considerations, COSA may <br />elect to use the vendor for presentation only, <br />X <br />not payment. COSA uses the services of a <br />third party to process credit card payments. <br />Vendor will need to provide payment services <br />for one time bank draft payments. <br />DISASTER AND CONTINGENCY <br />RECOVERY PLANNING <br />25H-27 15 <br />