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InfoSend Response —12/29/2006 <br />adjust to outsourcing its printed bills before the electronic bill presentment begins. <br />InfoSend will begin the electronic bill presentation implementation at the same time <br />that the print implementation is started, but will hold its questions for the City until the <br />print service goes live. <br />InfoSend proposed implementation key dates: <br />January 15, 2007 — InfoSend to begin the implementation of the print and mail service. <br />February 16, 2007 — City to begin parallel testing of InfoSend's bill printing and mailing <br />service. The City will upload files to InfoSend daily and they will be processed and <br />posted in PDF format but not mailed. InfoSend will provide training of how to use the <br />www.infosend.com website to manage the print process on this day. The training will <br />last approximately (1) hour and can be performed at the City or at InfoSend. The <br />individuals from the City that should be trained are the staff members that are involved <br />with the day-to-day operations of utility billing, and their supervisors. <br />March 1, 2007 — Go -live of printing and mailing service. The City is welcome to visit <br />InfoSend and observe the first mailings if it wishes to do so, <br />March 5, 2007 — InfoSend now begins submitting questions regarding the electronic <br />bill presentment and payment service to the City. A weekly conference call is facilitated <br />for each party to ask questions of each other and finalize service options. <br />March 30, 2007 — City to begin testing the electronic bill presentment and payment <br />service. InfoSend will provide training of how to manage the service. The training will <br />last approximately (3) hours and can be performed at the City or at InfoSend. The <br />individuals from the City that should be trained are the staff members that are involved <br />with the day-to-day operations of utility billing, and their supervisors. <br />25H-49 37 <br />