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InfoSend Response— 1212912.006 PDF Document Archiving PDF document archiving is an optional service. This is a document archiving tool used by your customer service representatives to download olectronic copies of any document that InfoSend malls. This web application allows you to query the database by customer name, account number, or up to three other custom fields. Documents are archived as individual PDF files, which gives you a quick download time. Your GSRs can use this service to research customer inquiries by viewing a carbon copy of the printed bill. Pricing Is based on how long the documents are retained. Ell Electronic Bill Presentment and Payment (EBPP) is an optional service. Give your customers the ability to pay their bilis online and send bills to them via email. You can save postage costs by eliminating paper bills! The service is also commonly referred to as e -Billing or Online Billing. The portal is customized to match the look of your website and you can choose your own name for it. The City of Chino uses InfoSend's e -Billing service and chose to name it e-BillPay. The following is a screenshot of the login page: t jj Homan yrnitlpay Welcome to the City of Chino e-BillPay bogtn Area e•�EIPay To subscribe your account for Cky of Chin o -pillowy, click on the button baloay. TPOS system makes It onsy for cur customers Ire manage their own vmaty account. Customers can choose to recelve statoments bye•mail, make online piaympns, s(gri up ror recurring payments, or update their Information. To subscribe, simply click on the New subscription button. If you oxp Henca any difF.culUes, please Contact us by d@;WM Login Id. Password. .LLiFrIFiPASSW .6 rdSCiE'7',. Job Tracker and Sample Approvals The InfoSend website contains a variety of account management tools that you can use. The Job Tracker gives you real-time monitoring of the data files that it has submitted to InfoSend for processing. The Job Tracker informs you whether your file Is being processed, printed, put through QC, or in the mailing department. Confirmation reports are uploaded to the job tracker for easy reference. You can use the job tracker to approve samples of printed bills or online bills in the HTML format. References 25H-54 t2)