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ARTICLE XIX <br />19.0 GRIEVANCE REVIEW PROCEDURE <br />19.1 Definition of a Grievance. A grievance shall be defined as a timely complaint by an <br />employee or group of employees or the Association concerning the interpretation or <br />application of specific provisions of this MOU, or of the rules and regulations governing <br />personnel practices or working conditions of the City, except, however, those matters <br />specifically assigned to the jurisdiction of the City Personnel Hoard by those provisions of <br />the City Charter and the Civil Service Rules and Regulations. <br />No employee shall suffer any reprisal because of filing or processing of a grievance or <br />participation in the Grievance Review Procedure, <br />19.2 Informal Process. <br />A. An employee must first attempt to resolve the grievance on an informal basis <br />through discussion with his or her immediate supervisor without undue delay, but <br />in no case, beyond a period of ten (10) calendar days after the occurrence of the <br />alleged incident giving rise to the grievance, or when the grievant knew or should <br />have reasonably become aware of the facts giving rise to the grievance. <br />H. Every effort shall be made to find an acceptable solution to the grievance through <br />this informal means at the most immediate level of supervision. <br />C. In order that this informal procedure may be responsive, both parties involved shall <br />expedite this process. If, within five (S) working days, a mutually acceptable <br />solution has not been reached at the informal level, the employee shall then set forth <br />the grievance in writing, indicate the nature of the action desired, sign it, and submit <br />it in duplicate to his or her immediate supervisor. At this point, the grievance <br />review process becomes formal. Should the grievant fail to file a written grievance, <br />and in the manner specified above, within ten (10) working days after first <br />discussing the grievance with the employee's immediate supervisor, the grievance <br />shall be barred and waived. <br />19.3 Formal Process. <br />A. If a grievance is not resolved through the informal process, and a written grievance <br />is filed within the time limits set forth above, the grievant's immediate supervisor <br />shall add his or her comments and any justification he or she considers proper, sign <br />55394.00000 \13081631.1 <br />47 <br />25H -49 <br />