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RFP No. 13.075 4n -Call Right of Way Sr <br />Specialty Area (A4) Acquisition, Relocatk <br />hardships on claimants, referrals t( <br />housing, and public services. 4) Docur <br />returns, and /or cash affidavit. 6) Ass[ <br />and tenant. 7) Create rent schedule ( <br />claimant provide referrals with 3 sets <br />available sites until at least one apprt <br />exists. Provide evaluation form requ( <br />secure response from claimant. 9) <br />comparable with authorization of Cit <br />findings /Impacts on occupant. Amend <br />availability changes over course of as <br />sites and <br />Of <br />Services <br />party Management Services <br />i with community service resources; public <br />rent paid. 5) Verify income using pay stubs, tax <br />.conciliation of FF &E ownership among owner <br />by City). 8) Search /document comparables for <br />housing referrals every 4 -6 weeks, search for <br />as been found or determined that no such site <br />ick as to suitability of site referral; attempt to <br />ter of eligibility based on most appropriate <br />ar letter of eligibility to claimant and discuss <br />ibliity one time If economics of the comparable <br />) Prepare and deliver 90 -day notices to vacate <br />of <br />payments, and /or fixed payments, 1'7) Residential moves:. securelprocess an advance claim to <br />assist with move and second final claim incorporating moving costs and rental /purchase <br />differential payment once family has moved to site. Non - residential moves: secure /process moving <br />assistance, re- establishment, In -lieu; or settlement claims ensuring no item was duplicated in <br />acquisition process. 18) Claim will be signed by claimant, supported by appropriate back -up and <br />reviewed by OPC's project manager for recommendation before submitting to City for approval. <br />Each claim check will be delivered to claimant in person (as feasible) and a receipt of payment will <br />be secured. <br />claim processing. Post Possesslop l er' 17 <br />objectives (if desired). 2) Ci' liectldelfver monthly <br />whether there are any vacant <br />nest to property owner, secure <br />Prepare /present Loss: of Rent <br />s vacated by relocation agents <br />)tore and track vacate dates for <br />rental agreements with project <br />City. 3) Prepare /deliver required <br />notices, 4) Manage emergency and unsafe condition repairs. 5) Contract on -going building /ground <br />maintenance. 6) Manage payment of vendor fees 'and utility bills. 7) Collect keys /verify <br />abandonment. 8) Provide monthly reporting to City. Post Possession: 1) Contract board -up, <br />fencing, and security services as units become vacant. 2) Provide utility disconnection /meter <br />removal. 3) Provide asbestos and demolition cost estimates. 4) Coordinate asbestos abatement <br />and demolition contractors. <br />Special Concerns <br />We will continue to build our working relationship with the City of Santa Ana, and provide regular <br />lines of communication to resolve any special concerns or issues that arise, reporting on any that <br />need immediate resolution, We prefer proactive approaches to project issues, and provide <br />thorough advanced planning to manage any project risks, <br />Page 9 <br />25L -235 <br />