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Agreement for Temporary Consulting Services for Information Technology September 1, 2015 Page 2 Information Services Division (ISD). This approach also ensures the timely completion of City information projects and reduces interruptions to the computer infrastructure system. The City adopted the practice of utilizing temporary information technology contractors and consultants as it prepared its computer systems and infrastructure for impact of the Year 2000. During the following years, the use of computer systems and other technologies in support of City operations rapidly expanded throughout all agencies and departments in the City. At the same time the rate of the complexity and innovation of information technology greatly increased while the Iifecycle of technology products and systems decreased. All these pressures created the need for skilled and experienced technology staff faster than the organic technical staff could train or gain know -how. Temporary information technology contractors and consultants served as critical assets to bridge the technology knowledge gap. Temporary information technology contractors and consultants support over 1,750 fulltime, part - time, contract end -users and public visitors; three enterprise client /server- based, and three web - based business systems; the City's wide area network including the connection to the internet; ten department local area networks; 200 servers in two data centers (the City Hall data center and the Santa Ana Police Department data center) with over 100 terabytes of data capacity; and 200 managed network switches / firewalls / routers and over 50 high speed data circuits supporting 39 City operating locations. Software applications developed and /or supported by these contractors include the Financial Enterprise Resource Planning System, Santa Ana Property Information Network (SAPIN), the Business License /Tax System, Municipal Utility System, and several other revenue related systems. The City's Mobility Technology Initiative is being lead, designed, engineered, and implemented by information technology contractors with experience in these leading edge technologies. For the Santa Ana Police Department (SAPD) and Santa Ana Jail (SAJ), contractors support mission - critical systems such as the Computer Aided Dispatch, Jail Management, Arrest and Booking, Inmate Search and Reporting, Case Management, Police Intranet, wireless data communications for 150 patrol vehicles, California Law Enforcement Telecommunication System (CLETS) access, PD and jail e-mail, evidence wireless systems, daily roll -call, and 100 other systems which are critical to the daily operations of the Police and Jail departments. Homeland Security technologies such as the PD Emergency Department Operations Center (DOC), Web based Emergency Operations Center (WebEOC), and Mobile Command Post network systems are supported and maintained by technical contractors. Contractors also help support two additional PD substations by managing network systems which provide all field officers and investigators access to systems located at the main station. SAPD is using several technology contractors to enhance the Police field reporting system under grant funding. Additionally, technical contracts are instrumental in the implementation of new technologies such as In -Field Fingerprint, patrol wireless ad -hoc wireless, Homeland Security Mobile Command Post satellite communications, SAPD and SAJ enterprise Wiki, Crime Analysis "CrimeView" Web, and "Citizen Observer" community notification systems. Upon arrival of the new Chief Information Technology Officer, this individual will review existing staffing resources in terms of meeting strategic plan objectives and provide recommendations in 25F -2