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Customer Service Delivery Information <br />Cogent Communications, Inc. <br />Dedicated Internet Access 2450 N Street, NW <br />Washington, OC 20037 <br />Customer Order Form <br />North America w&w.cogenrco,com <br />Customer Contracting & Billing Information <br />Tenant/Dalacenter Name <br />City of Santa Ana <br />Node ID <br />2695 -3 <br />Service Address <br />20 Civic Center Plaza <br />Sidle / Floor <br />M -12 <br />City, State, Province <br />Santa Ana, CA <br />Postal Coda <br />92701 <br />Country <br />Termination <br />Service actively always takes place at Cogent Demarcation Point as dented In be <br />coached Product Rider, <br />Delivery Contact Name <br />Eddie Duque <br />Telephone <br />__- (714) 647.6964 - <br />Celiphone <br />Phone <br />Fax <br />Fax <br />Email <br />eduque@santa- ana.org <br />Cogent Contact Information <br />Sales <br />Office <br />Location <br />Hemdon, VA (Premier) <br />Address <br />HO: 2450 N Street, NW <br />Washington CC 20037 <br />Phone <br />703-456-7914 <br />Fax <br />202 - 318 -2558. <br />Service Provisioning <br />sd @cogentco.com <br />Customer Care <br />support @cogentco.com <br />Contract Documents <br />The entire Customer Subscriber Agreement (CSA), entered Into between <br />Customer and COGENT, is made up of the documents listed here, <br />Capitalized terms are defined in the text of the Tors or Definition section <br />of the Ters, All prior agreements, proposals, representations, statements, <br />or understandings, whether written or oral, concerning such Services, are <br />superseded, Customer aerates that the documents constituting the CSA <br />am the documents and forms that have been supplied to Customer by <br />Cogent and that Customer has made no changes to them. <br />Notes <br />Company Name <br />City of Santa Ana <br />Billing Address <br />20 Civic Center Plaza <br />Suite ( Floor <br />M -12 <br />City, State, Province <br />Santa Ana, CA <br />Postal Code <br />92701 <br />Country <br />USA <br />Company Registr. Nr. <br />Termination <br />Tax / VAT ID Number <br />Request for Consolidated billing (one account/ <br />invoice for multiple ports In the same country) <br />NIA <br />-consolidated Inning requests must b mmewed and approved by Cogent. <br />Billing Contact Name <br />Telephone <br />Cellphone <br />Fax <br />Small <br />Sales <br />Name <br />Jameson O'Neill <br />Account <br />Phone <br />(703) 375 -1235 <br />Manager <br />EmaII <br />-- .,__- -- gents <br />ioneill@Cpgantco.00m <br />Sales <br />sales @cogentco com <br />Billing <br />billing @cogentco,com <br />Termination <br />terms @cogentco.com <br />(1) Order Form <br />(2) Terms, as attached (Initialed by Customer) (For current customers, If Terms <br />are not attached, the current Terms remain in force) <br />(3) SLA ( Mtp:/ AA"c ogentcox om( fileslps _interneUSlA_on_Internotpd0 <br />(4) Product Rider, as attached (signed by Customer) <br />(5) Any other Rider or Addendum, as attached (signed by Customer) <br />ATTEST: APPROVED AS TO DORM: <br />MARIA D. HUIZAR, Clerk of Council JbftN M. FdR, Assistant City Attorney <br />Signatures <br />By signing below, Customer atfirms and acknowledges that It has read the entire CSA and agrees to be bound by the provisions thereof. <br />For Customer <br />For Cogent Communications, Inc. <br />Signature Signature <br />Printed Name David Cavazos Printed Name <br />Title City Manager Tire <br />Date Date <br />CIA Layer 3 Order Poor V3 -t5 Cogent Communleallona CongdCntial Page 2l2 <br />25H -4 <br />