19E - RFP - GRAFFITI - Laserfiche WebLink

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XIII. PERFORMANCE REQUIREMENTS The successful Contractor(s) shall clearly demonstrate the ability to: A. Receive service requests on a twenty -four (24) hour basis via graffiti hotline, app, fax, or e- mail, B. Prepare surfaces and paint over graffiti with a color matching the existing covering, or remove graffiti with appropriate cleaners, removers, etc., C. Protect surfaces, landscaping, and personal property, adjacent to graffiti removal locations, D. Properly clean -up work areas, and dispose of paints, chemicals, solvents, and cleaning agents, utilized in performing the graffiti removal work per local, state, and Federal regulations, and E. Accurately track and report the work location, scope, quantity of work performed, and employment utilization. XIV. ACCOUNT MANAGER/ SUPPORT STAFF A. Contractor shall provide a dedicated competent account manager who shall be responsible for the City account/contract. The account manager shall receive all orders from the City and shall be the primary contact for all issues regarding Proposer's response to this RFP and any contract which may arise pursuant to this RFP. B. Contractor shall also provide adequate, competent support staff that shall be able to service the City during normal working hours, Monday through Friday. Such representative(s) shall be knowledgeable about the contract, products offered, able to identify, and resolve quickly any issues including but not limited to order and invoicing problems. C. Contractor account manager shall be familiar with City requirements, standards, and work with the PWA staff to ensure that established standards are adhered to. XV. INITIATION / KICK OFF MEETING The successful proposer will be required to meet with City staff prior to commencement of services or at any time as required by the City, to discuss and agree on operational issues including transition of services and scheduling. XVI. CITY BUSINESS LICENSE The selected proposer shall be required to obtain a City of Santa Ana Business license within thirty (30) days of selection and must provide a copy to the City's projects manager or designee prior to commencing any work in Santa Ana. XVII. ADDENDA Any subsequent changes in RFP from the date of preparation to date of submittal will result in an addendum or amendment by the issuing office. Notification of such addendum or amendment shall be effected by posting on City's website, as set forth in the Notice Inviting Proposals. City of Santa Ana GRSC Services RFP Page 6