KAPSCH TRAFFIC COM USA, INC. - 2014

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Kapsch TrafflcCom USA, Inc. "PISC17 1" °"" City of Santa Ana July 17, 2014 Page 2 of 6 Hardware Maintenance a) On a bl- annual basis, Kapsch will provide on -site preventative hardware maintenance for the SCADA System servers, workstations and peripheral devices. Services will include general system diagnostics as provided with original installation, cleaning, consumables replacement (i.e. changing printer ribbon), etc. Accepted: $ Not - included b) Kapsch will provide for repair or replacement of the SCADA System servers, workstations and peripheral devices via service subcontracts with original equipment manufacturers or their authorized representatives. Availability of these services will be based upon the terms and conditions of the manufacturers' standard contracts. Accepted: $ Not Included LIMITATION OF LIABILITY. IN NO EVENT SHALL KAPSCH BE LIABLE FOR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING IN ANY WAY WHATSOEVER. Kapsch, its contractors and suppliers of any tier, shall not be liable in contract, tort or otherwise for damage to or loss of other property or equipment or systems, cost of capital, cost of replacement power or equipment, increased operating expenses, delay damages, or claims of City of Santa Ana's customers no matter how caused, including if caused by: abuse; accident; alteration or repair by anyone other than Kapsch's authorized representatives; improper storage; misuse; improper maintenance; failure to observe instructions; improper or unauthorized access or use; hacker or cracker intrusion or disruption; distributed denial of service attacks; computer viruses or worms; loss, theft, misuse, alteration or corruption of data, programs or information; failure of network security; or other acts, omissions, torts or crimes. City of Santa Ana's remedies stated herein are exclusive and the Kapsch's liability with respect to any contract, or the performance or breach thereof, relating in any way to any work or equipment covered by this contract, whether in contract, tort, or otherwise shall not exceed the price of the particular equipment or part or service for which such liability is claimed. This provision shall survive termination of the contract. WARRANTIES. Kapsch warrants the equipment and services of its own manufacture against defects in material and workmanship for one year from delivery or, if installed by Kapsch, for one year from installation of equipmenttperformance of services or portions thereof but not to exceed eighteen months from shipment, provided City of Santa Ana must give Kapsch immediate written notice upon discovery of the defect and immediately ceases use of equipment to prevent further damage. Kapsch's obligation is limited to furnishing a repaired or replacement part or, at its option, to repairing the defective part F.O.B. Kapsch's plant. City of Santa Ana shall pay cost of field labor. This warranty excludes equipment or services damaged due to: abuse: accident; alteration or repair by anyone other than Kapsch's authorizer! representatives; Improper storage; misuse; improper maintenance; failure to observe instructions; improper or unauthorized access or use; hacker or cracker intrusion or disruption; distributed denial of service attacks; computer viruses or worms; loss, theft, misuse, alteration or corruption of data, programs or information; failure of network security; or other acts, omissions, torts or crimes. Kapsch reserves the right to investigate claims by City of Santa Ana as to defects. City of Santa Ana shall pay costs to investigate Invalid claims and for any repair or replacement shown by investigation not to be covered by warranty. Kapaah TrataarAal USA, Inc. 1 4266 Hacienda Orire, Suite 1001 Pleaeanton, Ca 94558 Phone: (925) 22 &16001 Fax: (926) 225 -16101 w .kapscn.com 25Q -11