CIVIC COLLECTIONS, INC. 7 - 2015

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Consultant and Consultant's employees will be required to have City of Santa Ana Patches on the uniforms at all times while performing services under this agreement. Such Patches shall be worn in a professional manner and maintained neat in appearance, and easily identifiable. Such Patches will be provided by the City of Santa Ana. The Consultant shall exercise caution at all times for the protection of persons and property. All fines, penalties and/or repair charges resulting from the Consultant actions shall be the sole responsibility of the Consultant. Consultant's service shall be courteous, responsive, timely, equitable and given in the spirit of professionalism and mutual respect. All Consultant personnel are a reflection of the City of Santa Ana and as such are expected to: • Interact with customers and City officials, whether in person or on the phone, in a pleasant, respectful and professional manner. • Give full attention to each customer's needs by asking questions. Provide information, products and service in an accurate, organized and complete manner. Determine that the customer's request has been fulfilled. • Comply with all federal, state, county, and city laws and regulations. • Use adequate equipment that is kept clean and neat at all times. • Train other Contract employees to be polite and courteous during public contact. • Employ truth and accuracy in reporting customer service records. 3. CITY'S RESPONSIBILITIES The City of Santa will provide a listing of homes that have delinquent dog licenses or make available the City's data base (Dog License System) to the consultant as the City may determine is necessary. Monthly, the City's Finance Department will prepare a collection report. This report will include money collected and number of licenses purchased, as reported by the Consultant, and will be utilized to determine the amount of compensation to be paid to the Consultant as described in section 4 of this agreement. 4. COMPENSATION City agrees to pay, and Consultant agrees to accept as total payment for its services, the following sum: a. fifty percent (50 %) of all dog license fees collected, b. fifty cents (50¢) for each new license fee collected from unlicensed dogs, and c. fifty cents (50¢) for every rabies vaccination certificate collected. Payment by City shall be made within sixty (60) days following receipts of proper invoice, subject to City accounting procedures. In the event funding is not allowed for license collection services during the annual budget approval process, the City shall notify the provider of such occurrence in writing at least