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InfoSend Rosponss — 1212912 006 <br />IV,A,2. SPECIAL DIRECT MAIL <br />"Please describe your ability to handle special direct mail documents Independent from our <br />Invoices." <br />InfoSend has in-house digital printing equipment to print blackand white, black with <br />highlight colors (blue, red and green) and full color documents. We also have <br />relationships wholesale offset printing vendors in the local area for high-volume, static <br />color printing. InfoSend can process mall merges to personalize direct mail pieces with <br />variable Information, We can provide newsletters, fliers, announcements, meeting <br />notices, bulletins, post cards, brochures and more In sizes up to 17" x 11" printed two <br />sides. We can prepare addresses and barcode all of these pieces for best postal first <br />class or standard rate postage for USPS delivery, <br />IV.A.2, BILL PAYMENT <br />"COSA offers same-day reconnection after a payment is received. Describe process for <br />handling payments made by customers who are trying to reestablish service after being <br />disconnection and/or customers who have received final notices on delinquent accounts." <br />InfoSend will develop a webpage specifically for customers who need to reconnect their <br />service. The City will be notified that this type or payment has been made so that it can <br />start the reconnection process, <br />IV.A3 GR -50 DISASTER AND CONTINGENCY RECOVERY PLANNING <br />InfoSend understands the importance of disaster recovery and business continuity, We <br />do not utilize our primary facility's full production capacity because this would make It <br />more prone to service delays from equipment failure or spikes in client volume. The <br />secondary facility is owned and operated by InfoSend and located in Downers Grove, <br />Illinois. The facility contains all the equipment needed to process client mall In the event <br />of a disaster. <br />InfoSend would be happy to provide a site tour of either of its facilities. We are proud of <br />the large investment we have made into production equipment and can show the City <br />just how efficiently the mall will be processed. <br />The ESPP application is hosted at both locations, as is all other applications. If a <br />disaster takes the primary system offline it can be run from the Downers Grove facility. <br />InfoSend custom Customer Relationship Management program documents each client's <br />implementation and support. The program and Its data is duplicated at the Downers <br />Grove facility. <br />There are three separate backup methods in place to protect data and assure systems <br />can be restored fully after a disaster of any type; <br />All servers are duplicated at the Disaster Recovery Facility. Data Is automatically <br />synched between the main facility and the Disaster Recovery Facility over a secure <br />VPN. <br />25H-41 29 <br />