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13. Manag_er /Supervisor Consultation and Assistance <br />REACH will assist managers and supervisors eailhlg REACHIine for consultation on how to <br />deal with specific employee incidents or problems, which may require EAP intervention. The <br />City agrees to encourage managers and supervisors to talce advantage of this consultation <br />service. <br />16. krograrn Promotion <br />The City agrees to support REACH in developing a yearly EAP program promotion plan. <br />a. EAP orientation classes for employees in groups of up to 50 will be available to the <br />City as a means of introducing City EAP policy and procedures and utilization of REACH <br />services. <br />b. "Munch & Learn" presentations will be conducted periodically upon request by the <br />City, at City locations to maximize utilization of REACH services. <br />C. REACII brochure & REACIItine cards will be supplied to the City for distribution <br />to all employees. <br />d. REACH Frontline will be electronically supplied to the City quarterly for distribution <br />to all supervisors. <br />e. REACI3line.com will be available for ontine use to all employees and family <br />members. Employees will be supplied a password as mentioned on REAC14 employee <br />brochure for online secure area access. <br />E REACHIIne Posters will be supplied from time to time to the City for posting on <br />official staff bulletin boards. <br />g. Originals of promotional materials for inclusion as short articles in internal staff' <br />newsletter or as check stutf'ers will be supplied upon request by the City. <br />h. REACH staff will participate at the City's employee benefit fair upon request. <br />i. REACH will assist with drafting of any EAP related materials to announce REACH <br />services to employees. <br />17, Ouali <br />REACH conducts on -going quality assurance audits on all aspects of the program from <br />inception to end of the contract year. REACH will supply die City with quarterly reports. <br />1I. THE CITY OF SANTA ANA REALIZES AND UNDERSTANDS <br />25A -22 <br />