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MILLER MENDEL, INC. PROPRIETARY AND CONFIDENTIAL 1.9. "License Period, Pricing and Other Client Specific Terms" ("LPPO") has the meaning ascribed to it in Section 3. 1, and as set forth in the attached Exhibit A. 1.10. "Primary Administrative User" means an Authorized User of Client's choosing who is authorized to grant initial eSOPH System login and password credentials to another Authorized User to access and use the System. 1.11. "Services" means, collectively, the provision of the eSOPH System in accordance with the SLA, related professional services, and any other services to be provided by MMI to Client pursuant to this Agreement. 1.12. "Service Level Agreement" ("SLA") means the service level obligations of MMI, and any requirements of Client, related to the access, use, operation, availability and maintenance of the eSOPH System, as set forth in the attached Exhibit B. 1.13. "Software" means the eSOPH System, related proprietary software owned by MMI, and any third -party software required to operate the eSOPH System, all in machine readable, object code form, together with all enhancements, modifications, corrections and amendments thereto. 2. eSOPH SYSTEM LICENSE 2.1. License Grant. MMI hereby grants to Client a revocable, limited license to access and use the eSOPH System for the Term in accordance with the terms and conditions of this Agreement. MMI will provide the eSOPH System to Client in accordance with the Service Level Agreement attached hereto as Exhibit B, as may be updated from time to time by MMI. 2.2.Authorized User Designation. Client shall designate a Primary Administrative User of the eSOPH System on the attached Exhibit A. The Primary Administrative User may grant access to additional Authorized Users. Client assumes and accepts all responsibility and all liability for each of Client's Authorized Users, and any user whom the Client, or Client's Authorized Users, grants eSOPH System access, including all their actions or omissions while accessing and using the eSOPH System. By definition, "Authorized User" does not include Applicant. 2.3. Set -Up and Use of the eSOPH System. 2.3.1. Upon MMPs receipt of Client's payment for all fees listed in Attachment A, MMI will work with Client to establish Client's account on the eSOPH System and provide in-person setup and training on Client's access and use of the eSOPH System. Client- specific set-up Services may be described on an applicable LPPO. 2.3.2. For each Applicant, an Authorized User (with appropriate Permission Levels set in the eSOPH System), must create an entry method into the System for the Applicant. One method is by entering the Applicant's legal name and other identifying information into the eSOPH System. This is considered an "Entry." An Authorized User, may then grant access to the eSOPH System to the Applicant, who may use it to submit information to assist Client in executing its background investigation of such Applicant. The second entry method is for an Authorized User, to create an access code within the System. The access code, if given out to Applicants, will allow those Applicants with the access code to access the system with no further data entry by any Authorized User. The Applicant(s) then has/have access to the System to submit information to assist Client in executing its background investigation of such Applicant(s). Each Applicant who accesses the system via the access code option will be considered an "Entry". Any Authorized Users may access and use the eSOPH System for the purpose of adding information, and accessing and reviewing information submitted by Applicant(s). Any Authorized User, including Applicants, must be at least 18 years of age and must be capable of entering into legally binding agreements or comply with the terms of Section 2.3.3.1 of this Agreement. 2.3.2.1. If Client desires to have Users under the age of 18 access and use the System, MMI may grant permission to the Client to allow such use, at MMPs sole discretion. Client will request permission in writing from MMI and MMI will approve or deny the request, in writing. The request must include the name MASTER SOFTWARE LICENSE & SERVICES AGREEMENT PAGE 2 OF 18 Version: August 27, 2015 — Santa Ana PD Only