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EXHIBIT A <br />GOODWILL INDUSTRIES OF ORANGE COUNTY <br />Good Jobs Program - Scope of Services <br />Summary of Services: <br />Goodwill's Good Jobs program will assist 50 <br />employment and earn Certification in Office Clerk, <br />Santa Ana residents with the skills to secure <br />Retail or Security. <br />Program Details: <br />The Good Jobs program provides the opportunity for Santa Ana residents who have barriers to <br />employment to gain access to a job - preparation program that has an ultimate goal of job placement <br />and increased family stability for participants. The program consists of: <br />1. Intake and IEP development — initiation, one on one setting <br />2. Job Seeking Skills Training — daily and weekly, class setting <br />3. Financial Wellness Program — weekly, class setting <br />4. Occupational Skills Training including Certification in Office Clerk, Retail and Security — <br />weekly /12hours: 4 courses at 3 hours each, class setting <br />5. Job Placement Services — daily, ongoing, group setting <br />6. Support Services — direct supports such as bus and food vouchers, and referral to <br />community resources for other needs, one on one setting <br />Retention <br />The target population includes individuals living at or below 200% of Federal Poverty Level, <br />individuals with limited English, limited education, persons with disabilities including mental illness <br />and individuals with other barriers to employment. <br />Upon enrollment, Goodwill Job Developers conduct an intake interview and develop and Individual <br />Employment Plan (IEP) with each participant. The IEP contains time -based and measurable goals <br />that support a pathway to employment. It also identifies needs or barriers (i.e. transportation, <br />language, and clothing). Over the course of 12 months, participants will complete the job- readiness <br />training and subsequently utilize Goodwill's Career Center to conduct job search and to attend <br />additional and optional programs and workshops. Goodwill provides training in multiple languages <br />including Spanish, Vietnamese, Cambodian, Korean and Farsi. <br />Short Term Outcomes: <br />50 Program participants will: <br />1. develop resume building skills, and a professional resume <br />2. develop a financial wellness plan <br />3. increase their keyboard, MS Word and internet skills <br />4. transition from unemployment to employment <br />Long Term Outcomes: <br />20 Program participants will: <br />1. obtain an office job earning $12 -$14 an hour or higher <br />2. earn a credential, diploma or degree <br />