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Our approach to the appraisal process is thorough, collaborative, and professional. Our <br />appraisers recognize the importance of a detailed approach to any assignment, and are <br />cognizant of our role as representing our clients. Our professionals have extensive experience <br />interviewing business owners, and make efforts to address their concerns and needs in these <br />meetings. DM&A has bilingual professionals to interface with Spanish-speaking business <br />owners. We work closely with agency staff and their attorneys in order to keep all parties <br />apprised of the status of our appraisal projects <br />Our collaborative business approach allows DM&A to have a level of quality control and <br />responsiveness that is unique in our market. DM&A's appraisal review process is thorough and <br />involves oversight by firm partners. Budgets and schedules are closely monitored, and <br />appropriate management controls have been implemented to maximize employee productivity. <br />DM&A's delivery record of projects on time and within budget is evidence of the firm's superior <br />quality control. <br />DM&A's work will encompass steps including, but not limited to, the following: <br />• Communications with City management to ascertain the scope of the assignment. <br />• Coordination with relocation agents, acquisition agents and attorneys. <br />• Scheduling a site inspection convenient to the business' owners and management; <br />• Preparing a complete inventory of the assets at the subject business location. This <br />inventory includes a description of the assets as well as observation of their age, <br />condition, and method of installation, if any; <br />• Review of any documentation pertaining to the assets provided by the business owner <br />and/or manager, such as invoices, depreciation schedules, and construction; <br />• Interviewing business owners and/or managers; <br />• Researching the marketplace for each of the assets identified on-site. Such research <br />includes reference to a variety of publications as well as discussions with individuals <br />knowledgeable about the market for the assets; <br />• Coordinating with other appraisers to avoid duplication of compensation; <br />• Applying valuation methods including the Market Approach and Cost Approach to the <br />subject assets; <br />Preparing the appraisal report for submission; and <br />• Report review — A member of the firm's professional staff will perform a secondary <br />review of all Fixture and Equipment appraisal reports. <br />Suggestions / Special Concerns <br />DM&A has not identified any special issues at this time. To the extent that DM&A finds any <br />avenues to enhance efficiency, quality and/or responsiveness, we will pass along such ideas to <br />the City during the course of the Project. <br />