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experienced staff members are not performing appraisal tasks or billing hours for bringing <br />the responsible appraiser up to speed. Ms. Desmond performs all site inspections, owner <br />interviews and meetings with the client and their agents. Unnecessary additional staff <br />members do not provide these services, avoiding duplicative billing. As a result, the <br />appraisal process is streamlined, typically resulting in a more cost effective fee structure for <br />appraisal services, quicker turnaround time and a high level of quality. Fees are included <br />within the separate envelope labeled FEE PROPOSAL. <br />SCOPE OF SERVICES & SCHEDULE <br />In providing goodwill loss appraisal services, DDA proposes the following work process for <br />each appraisal assignment; <br />❑ Meet with project team to gain an understanding of the project and potential impacts; <br />❑ Provide preliminary estimates of goodwill for budgetary purposes within two weeks of <br />authorization to proceed; <br />❑ Inspect the business facility; <br />❑ Interview the business owner and management to determine history of operations <br />and relocation needs; <br />❑ Review business' historical financial statements, tax returns and lease agreements; <br />❑ Review all parcel appraisal reports and coordinate with real estate and fixtures and <br />equipment appraisers to avoid duplication of compensation; <br />❑ Coordinate with agency staff and legal counsel to discuss strategy and approach; <br />❑ Coordinate with relocation agents to determine relocation options, feasibility of <br />relocation, mitigation issues and to avoid duplication of compensation; <br />❑ Perform market research to determine the business' marketability and external <br />influences; <br />❑ Implement valuation methodology, including market based and income based <br />approaches, to determine the business' goodwill value in the before condition; <br />❑ Inspect potential or actual relocation site(s); <br />❑ Review all relevant and available documentation from relocation sites, including <br />leases, financial statements and unreimbursed capital expenditures; <br />❑ Implement valuation methodology to determine the loss of goodwill suffered by the <br />business, including giving consideration to betterment, if any; <br />❑ Prepare a full or summary narrative appraisal report or declaration of value; and <br />❑ Provide support in negotiations and litigation (as needed). <br />7of8 <br />Response to the City of Santa Ana's RFP for On -Call Right of Way Specialty Services <br />