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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />OCTOBER 6, 2015 <br />TITLE: <br />CONTRACT AWARD TO NETXPERTS, INC. <br />FOR CISCO SMARTNET SUPPORT AND <br />MAINTENANCE RENEWAL <br />(SPEC. NO. 15 -091) <br />{STRATEGIC PLAN NO. 6,1F} <br />CITY MANAJ2R <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />F.W=16zP <br />❑ As Recommended <br />❑ <br />As Amended <br />❑ Ordinance on 1 °fReading <br />❑ Ordinance on 2naReeding <br />❑ Implementing Resolution <br />❑ Set Public Hearing For <br />CONTINUED TO <br />FILE NUMBER <br />1. Reject the bid from Tredent Data Systems, Inc. as nonresponsive to the specification. <br />2. Award a contract to NetXperts, Inc. for Cisco SMARTNET Support and Maintenance <br />Renewal in an amount not to exceed $35,750, subject to non - substantive changes <br />approved by the City Manager and City Attorney. <br />DISCUSSION <br />The Information Services Division employs 275 separate pieces of network equipment <br />manufactured by Cisco Systems, Inc. ( "Cisco "). Crucial components supported by Cisco include <br />but are not limited to firewalls, Core Datacenter Switches, Intrusion Detection Systems, and other <br />distribution switches. The support and maintenance of this equipment is essential in ensuring the <br />availability and security of the City's existing network infrastructure. Support and maintenance <br />services are provided directly by Cisco and sold through its network of certified resellers. The <br />City's annual term for Cisco SMARTNET 24x7 ( "SMARTNET ") services is expiring on October <br />22, 2015. Continuation of Cisco's SMARTNET support and maintenance is critical in preserving <br />the integrity of the City's computer network. <br />The notice inviting bids was advertised on August 26, 2015 and offers were solicited. A summary <br />of the bids and offers received is as follows: <br />69 Vendors were notified <br />11 Vendors downloaded the bid <br />0 Bids received from a Santa Ana vendor <br />3 Bids received <br />22C -1 <br />