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Cit Com Services <br />Fit /Gap and Contract Support <br />1 -1; Comparative Analysis interviews (24 hours) <br />Now that SAPD has chosen a vendor (TriTech), it's appropriate to develop a "Flt and Gap" <br />document prior to contract development. Based on the process, SAPD can determine which <br />specific gaps should be closed through business process changes or modifications to the TriTech <br />solution (either configuration changes, or customization). <br />In 2012, our firm assisted with the analysis of the current environment, with a focus on <br />identifying the areas within SAPD that suffer from technology weaknesses. Specifically, we <br />focused on the following: Lack of Integration /Disparate Systems, Redundant Data Entry, Inability <br />to Retrieve Data /Information (including ad hoc reporting challenges), Security Challenges, <br />Interface Barriers, Laser Fiche Limitations, Multiple Standalone Applications, Field Reporting <br />Limitations, and Citation Issuance /Processing Limitations. During the Fit and Gap process, our <br />team would revisit the areas impacted by the preceding topics, with a focus on identifying the <br />following: <br />• TriTech Solutions: Technical and functional options afforded by TriTech's Inform solution. <br />• Opportunities for Improvement: Based on the known TriTech solution, areas where <br />significant opportunities exist for improving the current limitations. <br />• Policy and Procedure Changes: Often times, the introduction of technology can only be <br />leveraged through accompanying policy and procedural changes. <br />• Technical Barriers /Gaps: There may be areas where the TriTech solution cannot be <br />leveraged without closing technical gaps (i.e., infrastructure, hardware, software, <br />interface limitations). <br />• Implementation and Sustainment Resources: Identifying the technical resources (types of <br />positions, quantity, and estimated workload) necessary for a successful implementation <br />and long -term product sustainment. <br />1.2; Review TriTech's Solution (16 hours) <br />Cit Com would interview SAPD stakeholders, and TriTech representatives (as necessary) to <br />validate the Business Case assumptions, and develop a list of prioritized gaps. Specifically, we <br />would review TriTech's proposed Inform solution to identify any technical or business objective <br />gaps. <br />1 -3. fleet with TriTech Representative (8 hours) <br />Cit Com would meet with TriTech representative(s) to review the prioritized gaps (seeking to <br />confirm or reject them), and document any previously - unidentified gaps which TriTech may have <br />J <br />