AMEC FOSTER WHEELER ENVIRONMENT & INFRASTRUCTURE-2015

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Amec Foster Wheeler also a QA/QC program, which includes having senior inspectors review each inspection record so the City knows the reports generated under this program meet the City's expectations. We understand the reports generated under this program are public documents and may be delivered to the facility or requested through a public records request. The reports generated through the City database will be complete and reflect conditions observed during the inspection. For the inspection program, our project team proposes on following protocols for announcing our inspections to the industrial/commercial facilities. We propose performing walk-in inspections at facilities covered under the industrial general permit since many of these facilities will recognize our inspectors and are knowledgeable of the City inspection program. For other industrial and commercial facilities, our costs include providing bilingual inspection announcement letters (English/Spanish) to notify businesses of the upcoming inspection. Once alerted, we will complete the inspections within a month. This approach is business -friendly, providing the business an opportunity to schedule the inspection. Our inspection team also uses the letter for our introductory discussion to obtain access to the facility. Amec Foster Wheeler staff will also have business cards available and our inspectors dressed in business casual attire to serve as representatives of the City. To facilitate efficiency and reduce travel time between inspections, inspectors will group daily inspections by geographic location. Typically, the groupings will be based on zip code. For major streets, we separate our inspections by odd and even street numbers. In addition to travel efficiencies, our inspectors are proficient at explaining the inspection program to obtain access. The initial discussion can result in a good or bad impression with these facilities, sometimes resulting in additional time explaining the program. Our training program works with the inspectors on how to make a good impression and to clearly explain the inspection program. This training program reduces the chances a facility denies access or contacts the City to ask questions about the inspector. Our inspector is also equipped with a field inspector "tool box" that includes appropriate BMPs and public education information to provide to businesses. BMP information includes BMP handouts and pamphlets developed by the County, California Stormwater Quality Association (CASQA) BMP guidance materials, such as the new no exposure certification brochure and information on the new industrial permit. Our inspectors also have pH paper, camera, City -specific procedures, a copy of the health and safety plan, and extra copies of the inspection notification letters. Our inspectors will provide and document when BMP materials are provided to account for the educational outreach component of the inspection program. Once the inspection is complete, the inspection data are entered into the database and the record is reviewed in accordance with Amec Foster Wheeler's QA/QC program. During the inspection program, there will be cases of unauthorized discharges observed during the inspection and evidence of poor BMP implementation. Our inspectors can act on the City's behalf to help manage the response to these cases. As specified in the RFP, we have assumed there will be approximately 90 cases per year to track and provide follow-up inspections. We have assumed that we will provide a notification via email within 24 hours for discharge cases that do not pose a threat to human health or environment. The City will be notified immediately for cases that may pose a threat. For BMP implementation issues, we will complete one follow-up inspection and then notify the City if the business does not respond. Our project team will track the follow-up status and enforcement on these cases until they are properly documented and the case is closed. Our project team has successfully worked with the City under the last contract to develop an enforcement process that is effective and streamlined. Subtask No. 3: Additional Program Assistance as Requested We understand that the City may require additional technical and regulatory assistance related to other aspects of the NPDES program. This may include special inspections as they occur, update of handouts for BMPs, development of fact sheets, translation of material into other languages, and other tasks related to improving the City's NPDES program. We have provided similar services to numerous municipal and industrial clients in southern California and have developed guidance materials, procedures and BMP handouts related to industrial/commercial, construction, and municipal activities. In addition, our staff has significant experience with California's Industrial and Construction General Permits and TMDL monitoring programs. We are confident in our ability to provide expertise in each of the areas described further below. Commercial/[ndustnal Inspection and Database Management Consultant Services amecfw.com Page 11 of 13