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CLIENT NAME AND ADDRESS: City of Santa Ana PDPS OPERATING CENTER: Rancho Dombtguez, CA MASTER SERVICES AGREEMENT DATE: November 3, 2015 SOW ill - SCHEDULE 510 MOVE - UPDATE REQUIREMENT 5.1 Move- Update Option. Client will complete a Certification of Move Update Compliance form as may be reasonably requested by PBPS from time to time to order to confirm the Move Update Option selected by Client on a job by job basis. Client's selections include the following move- update option(s): Indicate the selected option by placing an "X" in each column b to ion First Class First Class First Class Flat Mall Letter Mail Postcard Mail Not Applicable X A USPS approved Move Update Solution provided and utilized by Client X X PBPS Move Update Solution w/ PBV Protect (an MLOCR -based software application such as Siemens UMove provided by PBPS A USPS approved Move Update Solution provided and utilized by Client on all mail, except for designated jobs within the mail category type indicated in the column(s) to the right and as agreed by the parties on which PBPS shall utilize the PBPS Move Update Solution W/ PBV Protect Performance Based Verification (PBV) is the USPS testing to determine if a mail owner's addresses ore being updated as required by USPS Move Update Compliance regulations. Clients electing to rely on their own application of a USPS Move Update method will reimburse PBPS for any penalties or postage assessments imposed by the USPS clue to, or caused in part by, Client's mail which fails PBV, based upon PBPS's calculation of Client's pro -rata portion of such penalty or assessment for that day. Clients electing the PBPS Move Update Solution w/ PBV Protect will be insured against such penalties or postage assessments imposed by the USPS against PBPS, even if any of Client's enrolled mail fails the daily PBV. If Client has not selected the PBPS Move Update Solution w/ PBV Protect option, the remainder of Schedule 5.0 is not applicable. If Client has selected the PBPS Move Update Solution w/ PBV Protect option, such selection is governed by the terms of paragraphs 5.2 throagh 53 of Schedule 5..0. 5.2 Physical Requirements for PBPS Move Update Soludon: PBPS can only spray barcodes on mail pieces that are non- glossy with a sufficient clear zone in the lower right quadrant. Client will be required to use another approved Move Update method for non - conforming mail pieces. 5.3 PBPS Move Update Solution w/ PBV Protect - Fee: Application Fee of $ N/A per each piece of Letter /Postcard mail scanned. CLIENT HEREBY ACCEPTS AND AGREES TO THESE TERMS AND CONDITIONS FOR TILE MOVE UPDATE OPTIONS SELECTED ABOVE: Client: CITY OF SANTA ANA Name: David Cavazos Title: City Manager Pago 13 of ld Proprietary and Confidential information PBPS Contract Management — Rev April 2014 25C-1 5