55B - RESO -HOTEL INCENTIVE PROG

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AAA does not guarantee an immediate evaluation of all properties that apply, but does guarantee a fair review of all applications. Additionally, AAA reserves all rights to apply priority consideration to those properties demonstrating traits that provide the highest degree of AAA member value. Through ongoing member research, AAA has developed criteria reflecting key elements of consideration in making travel - related decisions. Some examples of AAA member value criteria are: • LOCATION • NEWLY BUILT / RENOVATED • HIGH DEGREE OF CLEANLINESS AND COMFORT • APPROPRIATELY MAINTAINED CONDITIONS • PRICE (Willingness to provide a discount or best rate available) Once your property is approved, it will be evaluated at least once per evaluation cycle by a AAA inspector. All evaluations are unannounced to ensure that our inspectors see your property just as our members would see it. The conditions noted at the time of the annual evaluation will be the basis of the decision to list or rate a property. This decision is at the sole discretion of AAA. By applying for an evaluation, you agree to allow AAA to publish your property information and the respective Diamond Rating in our travel publications. AAA will make every effort to ensure that your property is fairly represented. If, after continued review, or up to and including the end of one year, the property is determined to be of limited AAA member value, a letter will be sent advising that the property has been released from any further consideration. AAA Approval Requirements AAA APPROVAL REQUIREMENTS REFLECT THE MINIMUM ACCEPTABLE CONDITIONS AS ESTABLISHED THROUGH MEMBER SURVEYS AND CONTINUOUS FEEDBACK. To be AAA Approved and Diamond Rated, an establishment must meet the following requirements: 1. All facilities directly associated with a property must be clean and well- maintained ) ! ,' throughout. 2. At a minimum, each guest unit must be thoroughly cleaned, with complete bed and bath linens changed between guest stays. 3. Fresh linens, maid services, and bathroom supplies must be available upon request. 4. A property may not use AAA trademarks — including but not limited to the AAA logo and Diamond Rating, without AAA's prior written consent. 5. The property must be appropriately located for business or leisure travel. 6. The establishment must be a primarily transient operation with four or more units available for AAA members. 7. The establishment must provide AAA room rates for travel publications as requested. 8. The establishment must assist AAA in the resolution of member complaints. 9. The establishment must accommodate unannounced AAA property evaluations within 20 minutes of notice. 10. All property staff must conduct business in a professional and ethical manner providing attentive, conscientious service to guests. 11. A property must only place AAA members in AAA inspected and approved guest units — overflow buildings or guest units (associated with the property but not approved by AAA) are unacceptable. 12. Property management, or their representative, must be readily accessible at all times for guest needs or requests. 13. Guests must have easy access to 24 -hour incoming and outgoing phone service, ensuring prompt guest unit message delivery. Emergency messages must be delivered to the guest immediately upon receipt. 14. Management will readily provide property information as requested by AAA on a continual basis for the purpose of maintaining the most accurate travel information for AAA publications. 15. The establishment must be in compliance with all local, state, and federal codes. 55B2 y10