55B - RESO -HOTEL INCENTIVE PROG

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X The guest feels well served on X special express services are available for breakfast orders Evidence of personalized services exists 7B. Room Service (Delivery Services) _r.: • Service number is answered within three rings • Operator provides a warm and sincere greeting Operator uses guest's name at least once prior to closing Operator exhibits a sincere desire and compliance to all guest requests Operator anticipates guest's needs or offers a personalized recommendatioi • Operator offers to retrieve car or arrange other transportation Operator is efficient yet unhurried and sensitive to the manner of the guest • Operator provides a warm and sincere closing Operator addresses guest by name during closing • The guest feels well served • Bell staff arrives promptly; If not within five minutes, guest is notified of delay at time of request • Bell staff provides a warm and sincere greeting 558=43 m 4D • Delivered within five minutes of time promised • Morning newspaper is presented with breakfast • Attendant provides a warm and sincere greeting Attendant uses guest's name at least once prior to closing Attendant exhibits a sincere desire and compliance to all guest requests Attendant anticipates guest's needs or provides a personalized recommendation • Attendant provides a suggestion as to tray /table placement Attendant is conversant during set -up and delivery • Attendant reviews guest order • Attendant prepares table set up and removes food covers, with guest permission • Food presentation and quality of ingredients reflects an upscale experience • All appropriate dishware and linens are of an upscale quality • All food is served at the proper temperature (hot food hot and cold food cold) • All food is prepared as ordered There is additional evidence of personalized services • Attendant offers to pour beverage • Attendant provides written or verbal direction for table /tray removal Attendant is efficient yet unhurried and sensitive to the manner of the guest X Attendant provides a warm and sincere closing Attendant addresses guest by name during closing X The guest feels well served • Prompt (within 15 minutes) removal of trays /tables, upon request 8 Bell Services (Check Out) _r.: • Service number is answered within three rings • Operator provides a warm and sincere greeting Operator uses guest's name at least once prior to closing Operator exhibits a sincere desire and compliance to all guest requests Operator anticipates guest's needs or offers a personalized recommendatioi • Operator offers to retrieve car or arrange other transportation Operator is efficient yet unhurried and sensitive to the manner of the guest • Operator provides a warm and sincere closing Operator addresses guest by name during closing • The guest feels well served • Bell staff arrives promptly; If not within five minutes, guest is notified of delay at time of request • Bell staff provides a warm and sincere greeting 558=43