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SectionOne..................................................................................................... i <br />Defining AAA Approval Requirements and AAA Diamond Rating Guidelines ..................... 1 <br />Applyingfor a AAA Diamond Rating................................................................................. 1 <br />AAAApproval Requirements............................................................................................ 2 <br />The AAA Evaluation and Diamond Rating Process............................................................ 4 <br />SectionTwo.....................................................................................................6 <br />Whatthe Diamond Ratings Mean..................................................................................... 6 <br />DiamondRating Guidelines - Exterior.............................................................................. 7 <br />Diamond Rating Guidelines - Public Areas....................................................................... 9 <br />Diamond Rating Guidelines - Guestroom....................................................................... 17 <br />DiamondRating Guidelines - Bathroom......................................................................... 24 <br />TheAAA Four and Five Diamond Rating......................................................................... 30 <br />Fourand Five Diamond Service Expectations................................................................. 30 <br />SectionThree................................................................................................37 <br />TheListing..................................................................................................................... 37 <br />LodgingClassifications................................................................................................... 37 <br />Accessibility................................................................................................................... 39 <br />MemberComment Procedures........................................................................................ 39 <br />TheAAA Appeals Process............................................................................................... 40 <br />GreenPrograms............................................................................................................. 40 <br />Addressesand Phone Numbers...................................................................................... 41 <br />55.B-7 <br />