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558=43 <br />X <br />I The guest feels well served <br />X <br />Special express services are available for breakfast orders <br />Evidence of personalized services exists <br />7B. Room Service (Delivery Services) <br />m 4D <br />X Delivered within five minutes of time promised <br />X Morning newspaper is presented with breakfast <br />X Attendant provides a warm and sincere greeting <br />Attendant uses guest's name at least once prior to closing <br />Attendant exhibits a sincere desire and compliance to all guest requests <br />Attendant anticipates guest's needs or provides a personalized recommendation <br />X <br />Attendant provides a suggestion as to tray/table placement <br />Attendant is conversant during set-up and delivery <br />X <br />Attendant reviews guest order <br />X <br />Attendant prepares table set up and removes food covers, with guest permission <br />X <br />Food presentation and quality of ingredients reflects an upscale experience <br />X <br />All appropriate dishware and linens are of an upscale quality <br />X <br />All food is served at the proper temperature (hot food hot and cold food cold) <br />X <br />All food is prepared as ordered <br />There is additional evidence of personalized services <br />X <br />Attendant offers to pour beverage <br />X <br />Attendant provides written or verbal direction for table/tray removal <br />Attendant is efficient yet unhurried and sensitive to the manner of the guest <br />X <br />Attendant provides a warm and sincere closing <br />Attendant addresses guest by name during closing <br />X <br />The guest feels well served <br />X <br />Prompt (within 15 minutes) removal of trays/tables,upon request <br />S. Bell Services (Check Out) <br />+ 4D <br />X <br />Service number is answered within three rings <br />X <br />Operator provides a warm and sincere greeting <br />Operator uses guest's name at least once prior to closing <br />Operator exhibits a sincere desire and compliance to all guest requests <br />Operator anticipates guest's needs or offers a personalized recommendation <br />X <br />Operator offers to retrieve car or arrange other transportation <br />Operator is efficient yet unhurried and sensitive to the manner of the guest <br />X <br />Operator provides a warm and sincere closing <br />Operator addresses guest by name during closing <br />X <br />The guest feels well served <br />X <br />Bell staff arrives promptly; If not within five minutes, guest is notified of delay at time of request <br />X <br />Bell staff provides a warm and sincere greeting <br />558=43 <br />