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DocumentControl ..................................................................................... ............................... li 'fable of Contents ........................................................................................ .............................iv 1 o vorview ...............---.....,.........................,......,,...,...,........................., ........,.............,,....,.1 1.1 Statement of Work ........................................................................................................... ..............................1 1.2 Project Implementation Definitions ................................................................................. ..............................1 1.3 General TriTech Responsibilities ... ................................................................................................... ........... I L.4 General Client Responsibilities ........................................................................................ ..............................2 1.5 Project Exclusions.,, ........ .............................. .................................................... ............ ............................ 3 2 Project Deliverables .... ............................... ..................................... .... ..... .... ... -- .......... ,., 4 2.1 Overview of Project Deliverables .................................................................................... ..............................4 2.1.1 Standard TriTech Software Deliverables ................................................................ ..............................4 2.1.2 Contracted Modifications to Standard TriTech Software Products ......................... ..............................4 2.1.3 Contracted Custom Interface Software ................................................................... ..............................5 3 TriTech Project Roles and Responsibility— ............... ....... — ......... ................... .......... 5 3.1 Overview ......................................................................................................................... ..............................5 3.2 TriTech Project Manager ................................................................................................. ..............................5 3,3 Systems Engineer........................................................................................................... ..............................6 3.4 Inform CAD Business Analyst ........................................................................................ ..............................6 3,5 Inform Mobile Business Analyst., .................................... ........ ................................... .............................. .6 3.6 GIS Analyst .................................................................................................................... ..............................7 3.7 Inform RMS/Inform FBR Business Analyst .................................................................... ..............................7 3,8 Training Specialist .......................................................................................................... ..............................7 3.9 Client Installation Services Team .................................................................................... ..............................7 3.10 Technical Services Group ................................................................................................ ..............................7 3.11 Account Executive— ........................................................................................................ ..............................8 4 Recommended Client Roles and Responsibilities., . .... ............... ---- ................ ...... 9 4.1 Overview.,, ................................................... ........................................ ....................................................... 9 4.2 Client Project Manager ................................................................................................... ..............................9 4.3 Cl ient System Administrator ........................... ................. .......................................... .. ............................. 10 4.4 Client Inform CAD Administrator .... ..................... .... .... ........... ................... ..................... .................. ... .... 10 4.5 Client Inform Mob [to Administrator ............. .................................................................. .............................10 4.6 Client Inform RMS Administrator .................................................................................. .............................11 4.7 Client Inform PER Administrator .... ......... ......................................... ........................................................ .11 4.8 Client CIS Analyst ......................................................................................................... .............................11 4.9 ClientUsers/ Supervisors ..............................................................................................— .............................12 4.1.0 Subject Matter Experts .................................................................................................... .............................12 4.11 Application Trainers ...................................................................................................... .............................12 5 Project Controlling Processes ............................................................ .............................13 5.1 Overview ....................................................................................................................... .............................13 5,2 Task Completion Reports ....................................................................................._........ .............................13 5.2.1 TriTech Responsibilities ......................................................................................... .............................14 5.2.2 Client Responsibilities ........................................................................................... .............................14 5.3 Change Management Process ......................................................................................... .............................LS 5.3.1 TriTech Responsibilities . ................. .................................................. .— ....... ....................................... 15 5.3.2 Client Responsibilities ............................................................................................ .............................15 5.4 Project Reporting ............................................................................................................ .............................16 5.4.1 TriTech Responsibilities ........................................................................................ .............................16 5.4.2 Client Responsibilities ............................................................................................ .............................16 5.5 Document Roview ......................... ....................................... ........................ ..................... ...... .................... 17 5.5.1 Documents Subject to Client Approval ............................................................... .............................17 25B -42