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Warranty & Maintenance Support Version 8.1 Guidelines & Options <br />7. EXCLUSIONS TO TECI-INICAL SUPPORT SERVICES .................................................. .............................28 <br />8. OPTIONAL MAINTENANCE PROGRAMS ...................................................................... .............................29 <br />8.1 <br />DATABASE ADMINISTRATION (DBA) SERVICES/ SYSTEM ADMINISTRATION (SA) SERVICES. ................... <br />29 <br />9. ADDITIONAL INFORMATION .......................................................................................... .............................31 <br />9.1 <br />DOCUMENTATION LIBRARY (COMING SOON) ................................................................. .............................31 <br />9.2 <br />CRYSTAL REPORT / SSRS REPORT SHARING POOL (COMING SOON) ............................ .............................. <br />31 <br />9.3 <br />CLIENT TSR REPORTS (COMING SOON) ...................................................................... ............................... <br />31 <br />9.4 <br />KNOWLEDGE BASF, (COMING SOON) ............................................................................ ............................... <br />31 <br />9.5. <br />CUSTOMER FORUM (COMING SOON) ........................................................................... ............................... <br />31 <br />9.6 <br />TIBURON USER GROUP ................................................................................................. .............................31 <br />9.7 <br />PRODUCT STEERING COMMITTEES., ................................ ............................. ...... ........ ..................... <br />....... 32 <br />Tiburon, Inc.. July 1, 2015 Page ii <br />A TriTech Software Systems Company <br />25C -17 <br />