Laserfiche WebLink
Warranty & Maintenance Support Version 8.1 Guidelines & Options <br />43.1.3 SPEciAL NOTE # 1 <br />Priority f - Critical Priority issues meeting the previously noted criteria are defined as follows: <br />43.1.3.1 CAD <br />a. CAD System is down and all workstations will not launch or function. This will include <br />fragment notifications, site -to -site connection failure, etc, <br />b. CAD System is inoperable due to transactional data corruption caused by Tiburon <br />Software. This will include in- ability to enter commands from the Command Window. <br />c. CAD Reporting and Archiving Server is down and the system is configured to use the <br />Reporting Server for dispatching functions (e. g., Premise History). This will include <br />"Lost connection to Database" message <br />4.3.1.3.2 Mobile <br />a. The Mobile System is down and all mobile devices are unable to log in or function. <br />b. The Mobile System is inoperable due to data corruption caused by Tiburon Software. <br />4,3.1.3.3 State Interface <br />a. Law enforcement users are unable to send or receive justice queries (this priority applies <br />if the functionality is available through no other available methods). <br />Tiburon, hic. July 1, 2015 Page 13 <br />A TriTech Software Systems Company <br />25C -28 <br />