Laserfiche WebLink
Warranty & Maintenance Support Version 8.1 Guidelines & Options <br />i. EXCLUSIONS TO TECHNICAL SUPPORT SERVICES <br />The following services are outside the scope of the Technical Support Services provided by Service <br />Provider and may result in additional charges, on a time and material basis: <br />(a) Repair of damage or the increase in service time due to any cause external to the System which <br />adversely affects its operability or serviceability, including but not be limited to, fire, flood, <br />water, wind, lightning, and transportation of the System from one location to another. <br />(b) Repair of damage or the increase in service time caused by failure to continually provide a <br />suitable installation environment, including, but not limited to, the failure to provide adequate <br />electrical power, air conditioning or humidity control, or Customer's improper use, management <br />or supervision of the System including, without limitation, the use of supplies and accessories, <br />Proper use and environmental requirements are determined by the Product documentation, <br />(c) Repair of problems caused by the use of the System for put-poses other than for which it is <br />designed. <br />(d) Repair of problems caused by changes to the Hardware and/or the network made without <br />obtaining Service Provider's prior approval. <br />(e) Repair or replacement of any item of the System which has been repaired by others, abused or <br />improperly handled, improperly stored, altered or used with third party material, software or <br />equipment, which material, software or equipment may be defective, of poor quality or <br />incompatible with the System, and Service Provider shall not be obligated to repair or replace any <br />component of the System which has not been installed by Service Provider or a Service Provider <br />authorized technician. <br />(t) Removal, relocation and/or reinstallation of the System or any component thereof. <br />(g) Diagnosis time directly related to unauthorized components and/or misuse of the System, whether <br />intentional or not. <br />(h) Any design consultation such as, but not limited to, reconfiguration analysis, consultation with <br />Customer for modifications and upgrades which are not directly related to a problem correction. <br />(i) Provision of any operational supplies, including by not limited to, printer paper, printer ribbons, <br />toner, printer cartridges, photographic paper, magnetic tape and any supplies beyond those <br />delivered with die System. <br />O Repair of problems caused by computer / network security breaches and/or virus attacks. <br />(k) Repair or replacement of any Hardware not purchased from Service Provider and explicitly <br />covered by a Service Provider warranty or maintenance program. <br />Tiburon, Inc. July 1, 2015 Page 28 <br />A TriTech Software Systems Company <br />25C -43 <br />