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Warranty & Maintenance Support Version 8.1 Guidelines & Options <br />Tiburon, Inc. JLLIY 1, 2015 Page 30 <br />A TfiTech Softwaro Systems Company <br />25C-45 <br />Backup Planning Consultation and Scripts (UNIX <br />only) <br />Set-Up of Backup Scripts (UNIX only) <br />High-Availability Cluster Application Restart <br />Expansion of File system Disks ace Allocations <br />Application of Operating System Patches for <br />Tiburon Applications <br />Remote Monitoring for System Health <br />Business <br />I Day (80) <br />240 Support <br />Perform Application Backup Activities <br />Business <br />Day (W) <br />24x7 Support <br />Operating Systems, Hardware and Networking <br />Assistance <br />Business <br />Da 8x5 <br />240 Support <br />Remote System Administration <br />247 Support <br />Perform Performance Analysis, Report and <br />Adjustments to System Performance Parameters <br />Annually <br />Review of Hardware and operating System on <br />Named Services and Provide a Written I ort <br />Monthly <br />Tiburon, Inc. JLLIY 1, 2015 Page 30 <br />A TfiTech Softwaro Systems Company <br />25C-45 <br />