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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />NOVEMBER 16, 1998 <br />TITLE: <br />Ti <br />gducaiio� Isf <br />CLERK OF COUNCIL USE ONLY: <br />VISICAD SOFTWARE MAINTENANCE AGREEMENT <br />Uffmazubm*01 <br />❑ <br />As Recommended <br />❑ <br />As Amended <br />❑ <br />Ordinance on 1st Reading <br />❑ <br />Ordinance on 2nd Reading <br />❑ <br />Implementing Resolution <br />❑ <br />Set Public Hearing For <br />RECOMMENDED ACTION <br />Direct the City Attorney to prepare and authorize the Mayor and the Clerk <br />of the Council to execute an agreement with TriTech Software Systems for <br />maintenance of the Fire Department's VisiCAD computer aided dispatch <br />system, for an amount not to exceed $50,927. <br />DISCUSSION <br />In 1996, the Fire Department purchased VisiCAD software from TriTech <br />Software Systems. This proprietary software enables the Fire Department <br />to maintain vehicle status and tracking to more accurately dispatch the <br />closest unit(s) to an emergency incident. Software maintenance was <br />included in the original purchase agreement to cover the initial phases <br />of installation, and during the first year of service. This new <br />agreement would be an extension of the support services originally <br />included with the purchase of the software. <br />The maintenance agreement entitles the Fire Department to seven <br />days/week, 24 hours/day support, all software enhancements of the <br />product, and up to three business days of on site technical support. The <br />Fire Department recommends a one-year agreement with two -one year renewal <br />options. <br />079 x y <br />4. <br />183 <br />