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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING (DATE: <br />NOVEMBER 20, 2000 <br />� <br />gpuceii on tst <br />CLERK OF COUNCIL USE ONLY: <br />TITLE: <br />VISICAD SOFTWARE MAINTENANCE AGREEMENT <br />APPROVE® <br />RECOMMENDED ACTION <br />As Recommended <br />As Amended <br />Ordinance on 1st Reading <br />Ordinance on 2nd Reading <br />Implementing Resolution <br />Set Public Hearing For <br />TiNUED TO <br />NUMBER A":JD u 0 - jg' <br />Renew the existing agreement with TriTech Software Systems for <br />maintenance of the Fire Department's VisiCAD computer aided dispatch <br />system for a one year period in the amount not to exceed $64,272. <br />On March 19,1999, the City Council approved a software maintenance <br />agreement with TriTech Software Systems, with a provision for a two one- <br />year renewals. The Fire Department uses the VisiCAD software to maintain <br />vehicle status and tracking to more accurately dispatch the closest <br />unit(s) to an emergency incident. The software maintenance agreement <br />provides the Fire Department with 7 days/week, 24-hours/day technical <br />support, software product enhancements and up to three business days of <br />on site technical support. <br />The vendor has performed in a satisfactory manner and staff is <br />recommending approval of the second renewal period for the contract. <br />Page 127 253a.. .. <br />