25B - AGMT - INTERNET SRVS - Laserfiche WebLink

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6. Customer shall not interfere with, alter or substitute any of the programs, information or content offered as part of the Multi - Channel Video Service, which are transmitted over any of the charnels provided without the prior written consent of TWC. Under no circumstances shall Customer have any right to encode, alter, reformat, delete or otherwise modify the Multi - Channel Video Service, including without limitation delivery method and any programming contained within the Multi- Channel Video Service, without the express written consent of TWC. The limitations of this paragraph shall not apply to formatting of programmhng as agreed by TWC and Customer. 7. Customer shall provide all first level contact and support to its authorized users relating to the System and Multi - Channel Video Service, In the event of any disruption, failure, or degradation of the Multi - Channel Video Service lasting for twenty -four (24) consecutive hours or more, Customer shall use all reasonable efforts to diagnose the cause of the Multi- Chamiel Video Service impacting event. In the event that the Multi- Channel Video Service impacting event is reasonably determined to be caused by the signal delivered by TWC, Customer shall contact die designated TWC technical support contact for resolution. 8. The inside wiring shall be installed by Customer in consultation with TWC and any specifications provided by TWC to Customer in writing. TWC shall not be responsible for, and Customer shall not be entitled to any credit or rebate for an outage which may be due to a fault or failure with respect to any inside wiring, Connections or any systems, equipment or facilities of any third party, including but not limited to, instances where such outage is due to the Customer's failure to promptly provide TWC with access to the Property to inspect, monitor, repair, and/or replace the Systems or Multi- Channel Video Service. 9. Notwithstanding anything to the contrary in the Master Agreement, the Service Charges for the Multi- Channel Video Service are subject to change consistent with commercial Multi- Channel Video Service rate increases applied to commercial customers. 10. In the event that Customer closes for renovation a Property which is receiving the Multi - Channel Video Service, TWC will allow Customer to put the Multi - Channel Video Service account for such Property in a suspend mode and billing will be suspended until such time as the Property is reopened for business. If any such suspension occurs during the Initial Order Term for the Multi - Channel Video Service, such Initial Order Term shall be extended for the period of time that the account was in suspend mode, Customer shall notify TWC thirty days in advance of any billing suspension and /or resumption as permitted herein. If billing is not resumed for any suspended Multi - Channel Video Service account within one year of the initial suspension thereof, the termination charge described in Section 11.3 of the Master Agreement shall apply. Customer's use of the Set back Box Product ( "SBB ") available as part of the Multi - Charnel Video Service (the "SBB Offering ") is subject to the following additional terns and conditions: A. All terms set forth in this Attachment F shall apply to the SBB Offering except to the extent modified below B. Notwithstanding Section 1 above, the SBB Offering includes certain video -on- demand programming. C. Notwithstanding Section 2 above, the SBB Offering is available for use at commercial establishments and other non - residential building (such as a bar, restaurant or fraternal organization). The SBB Offering includes a channel line -up for public viewing. This channel line -up is different than the channel line -up available as part of the Multi- Charnel Video Service for in -room viewing. D. Notwithstanding Section 4 above, TWC shall install and program all Connections for the SBB Offering. Customer shall ensure the availability of Connections that are compatible with the SBB Offering including, without limitation, the provision and use of appropriate tuners and Connections having HDTV compatibility. B. If Customer desires for the front desk portal and the TV user interface associated with the SBB Offering to be co- branded (with TWC's and Customer's brands), then Customer shall provide TWC a copy of Customer's logo in accordance with TWC's technical specifications and hereby grants TWC a right and license to use such logo for purposes of such co- branding. 25B -38