25B - AGMT - INTERNET SRVS - Laserfiche WebLink

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INTERNET I VOICE I TELEVISION I EIHERNEI I C1 0111) DEDICATED INTERNET ACCESS SERVICE -LEVEL AGREEMENT (CONT) 1P TIME WARP Busine 111. Service Availability "SerVICa Availability" is calculated as the tntal number of minutes in a calendar month less the number of minutes that the On-Net Service is unavailable due to a Priority 1 Outage l "Downtime'I, divided by the total number of minutes a a calendar month The following table contains examples of the pt wuntage of Seorwo Av akibilitp oansieted into minutes of Downtime for tho 99.99. Semite Availability Target IV. Mean Time to Restore (" MTTIR ") The MTTR mea,urement for Prianty 1 OutacLes is the. average time to restow Priority 1 Outages during a calendar month calcufamn as fire canmlarve feogth of time it takes TWC to restore an On -Net Service following a Priority 1 Outage, in a cafoodar month divided by the corresponding nurrba of traubie tickets for Priority I Oul,ages opened during the calendar month for the On -Net Service. MTTR per ralendar month is calculated as follows. Cumulative length of time to restore Priority 1 Outage(s) per On -Net Service MTTR = - Total number of Priority 1 Outage trouble tickets per On -Not Service V. Latency/ Frame Delay Latency or Frame Delay is the average roundtnp neNvork delay, measured every 5 minutes during a calendar month, unless measurement is not possible as a result of an Excluded Disruption, to adegc atefy dotermine a consistent average monthly performance level for frame belay for each On Not Service l -be roundnip delay is expressed in milliseconds TWC measures tramp dewy mr ao end -to -end basis using a standard 89 -byte ping fmm the Customer's dedicated across port at the Customer premises to the TVVC Internet access router in a mundmil fashion Latency is calculated as follows: Sum of the roundurip delay measurements for an On -Not Service Latency / Frame Delay = — Total # of measurements for an On -Net Service 25B -7