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ilropos,n[ for the City of Sartia Ana <br />���� <br />�^��1��organ <br />m <br />Please refer to the pricing portion of this response for any information pertaining to cost or fees. <br />u//xu,m�ocxm <br />User manuals are available on-iine lor viewing and download in Adobe Acrobat PDF former, <br />These manuals are searchable and can be printed depending on the needs of the City, These <br />manuals are updated whenever functionality of the ^yo!omchanges. Only the most recent <br />version of the manual in available on|ine. There iunu additional charge. <br />f 'y'o//p`x /'v//,er ,m«/v/eu,n'/^)f mw:wm"o/� ym/,,�"oy <br />//`o� <br />Although m*do not maintain a formal Treasury Services user group, JP. Morgan does value, and <br />encourage, client feedback. Consistent communication provides opportunities for the Bank to <br />identify areas of concern and constantly improve services. Included among our client listening <br />processes are the following: <br />Ctiont Satisfaction <br />Since 1992, we have combined traditional market research methodologies with direct client <br />feedback concerning their experience relative to the impiennentation, servicing and ongoing <br />operational delivery of our Treasury Services, <br />paye 4o <br />��� �� <br />������ <br />Servoe <br />Expected Lead Time' Critical Factors |mC|vdoc <br />Depositary Services <br />Branch, Vault and <br />" Two to four weeks '' <br />Level o|resources the City commits <br />Paper Check <br />\o the p,nj*ot and whether anoutside <br />Depository <br />h <br />vendor io used for dopostickets <br />" Standard Check <br />Two tn four weeks , <br />3uccasofo||y send/receive the fi|e(s) <br />Returns <br />and the connectivity solution <br />-----'----��-' --�-------------r-���---'-����-'---�-- <br />Disbursement <br />---'-��- <br />Upio2Sbusiness Detailed transmissions \U8|2.issue, <br />Services <br />days' check returns, o1o.>are dependent on <br />the <br />connectivity solution selected <br />ACHSmrxic*s <br />Three '» six weeks <br />^ Successful connectivity testing <br />^ Successful file ,wooiVl and return <br />item file receipt by the City <br />Wire Transfer <br />Two to five business <br />Receipt of completed setup <br />Services <br />days upon the receipt <br />documentation <br />of completed setup <br />documentation <br />Completeness and accuracy of <br />contracts, setup forms and <br />information; <br />^ Use of standard contracts <br />information Reporting <br />four to 10 days <br />Client's environment and staff availability <br />Complex arid/or large implementations may take longer <br />than described above <br />0-1 0-4 <br />/gnou,°�v�/.�»�//�� <br />Please refer \n Appendix 5 for m sample implementation <br />schedule. Upon award, your <br />Implementation Manager will refine nnirnp|emeo\a1iun <br />plan for the Ciiy'* specific requin°men\a. <br />Please refer to the pricing portion of this response for any information pertaining to cost or fees. <br />u//xu,m�ocxm <br />User manuals are available on-iine lor viewing and download in Adobe Acrobat PDF former, <br />These manuals are searchable and can be printed depending on the needs of the City, These <br />manuals are updated whenever functionality of the ^yo!omchanges. Only the most recent <br />version of the manual in available on|ine. There iunu additional charge. <br />f 'y'o//p`x /'v//,er ,m«/v/eu,n'/^)f mw:wm"o/� ym/,,�"oy <br />//`o� <br />Although m*do not maintain a formal Treasury Services user group, JP. Morgan does value, and <br />encourage, client feedback. Consistent communication provides opportunities for the Bank to <br />identify areas of concern and constantly improve services. Included among our client listening <br />processes are the following: <br />Ctiont Satisfaction <br />Since 1992, we have combined traditional market research methodologies with direct client <br />feedback concerning their experience relative to the impiennentation, servicing and ongoing <br />operational delivery of our Treasury Services, <br />paye 4o <br />��� �� <br />������ <br />