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ii for the Clitymf Santa Ana
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<br />The HPO has a toll-free help line for affordable housing nonprofit organizations and hcusing
<br />advocates to foster communication between the bank and these organizations in an effort to
<br />facilitate successhil worlkout loans and prevent home foreclosum. Since its inception, the
<br />HPO has handled many thousands of calls over this help line. Additionally, the HPO delivers
<br />foreclosure prevention training sessions across the country to affordable housing nonprofit
<br />counselors and housing advocates. The HPO staff is bilingual which affords enhanced
<br />service to the nonprofits utilizing the Help Line. Additionally, an Outreach Travel Team now
<br />travels across the country 1V attend borrower outreach events. The Outreach Travel Team
<br />provides face to face interviews with distressed borrowers to discuss options (including
<br />Making Home Affordable) and collect documentation to begin the loss mitigation review
<br />process.
<br />|n the last two years, whether through a customer outreach event cv through the national help
<br />line, numerous families from the City of Santa Ana at risk of losing thev homes to foreclosure
<br />have utilized our HPO with the assistance of nonprofit housing counselors.
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<br />J.P, Morgan has identified pricing for services in the Cost Proposal. If the City,chooses to add
<br />addilional services outside of what is currently utilized then applicable fees will apply.
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<br />JPm|orgao Chase will not ho able k/ agree to the final sentence, ao the naming ofo^
<br />additional insured does not create a contract between the additional insured and the
<br />insurance company, which thereby limits the obligations of the insurance company regarding
<br />notification. Upon award, JPMorgan Chase WI be pleased to discuss notification in the event
<br />of cancellation,
<br />PA qp, 56
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