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Performance Monitoring <br />Depository Services <br />Cash �nd Vault Services Overall] <br />F <br />-_--_--- - - - <br />JPMorgran Chase Critical Quality Measures <br />------ <br />Previous <br />Previous Three <br />Years YTD 2009 <br />Months <br />{Pull _or <br />_. _ <br />jE'ye j <br />. ...... . ........ <br />_CqspDepository Measures <br />Deposit Verification Accuracy* <br />2008 OrD965 0W70 <br />Nov 09: 0.045 <br />(Commercial Deposit Error Hatej* <br />2007 0,1554 <br />Oct 09! 0,072 <br />Definition: Measures number of errors in the <br />2008: 0,0527 <br />Sept 09: 0,065 <br />handling of coin and currency deposits including <br />failure to deposit funds into the correct account, <br />miscount of number of bills which results in crechfing <br />the account for an incorrect dollar amount, or failure <br />to follow agreed upon procedures in notifying <br />customers of cash discrepancies <br />Performance MAP+: 0.0680 Errors/1,000 <br />Performance Target: 0,0670 Errors/1,000 <br />Deposit Credit Timeliness <br />2008 51Z <br />99.990% <br />Nov 09: 100% <br />Definition. Measures percent of deposits received <br />2007 99.9790 o <br />Oct 09: 10D% <br />prior to cut -off that are credited to the customer's <br />2006: 99-992% <br />Sept 09: 100% <br />account on same-day basis <br />-- Performance MAP+: 99,98% <br />-- Performance Target: 99,98'/ <br />Deposit Verification Timeliness <br />2008:99.993% <br />100% <br />�0/6 <br />Definition: Measures percent of deposits receiving <br />2007: 99.947% <br />Oct 09, 100% <br />provisional credit that are verified within 48 hours of <br />2006: 91,999% <br />Sept 09' 100% <br />receipt <br />Performance MAP+: 99,92% <br />r7 <br />Performance Target: 99 93% <br />— <br />Cash Disbursing Measure <br />2008: 0.0618 <br />0.0763 <br />Nov 09:11,1201 <br />Cash Order Error Rate per 1,000* <br />2007; 0W70 <br />Oct 09: 0.0471 <br />Definition: Measures number of errors in filling <br />2006: 0.0704 <br />Sept 09; 0. 1145 <br />orders for strapped currency and/or wrapped coin to <br />include incorrect denominations and strap count <br />errors <br />Performance MAP+: 0.2530 Errors/1,000 <br />Performance Target: 0.2500 Errors/1,000 <br />Cash Order Timeliness <br />(F <br />A <br />:00% <br />Definition: Measures percent of coin and currency <br />2007: 99.997% <br />Oct 09. 100% <br />order requests received prior to a stated cut-off that <br />2006: 99.999% <br />Sept 09: 100% <br />are released 10 the CUSIpfflefST carriers at the <br />schieduled time <br />Performance MAP4: 99,97% <br />-- Performance Target: g 97% <br />- - -------- <br />..... ... ....... ..... .... .... . <br />55A-91 <br />