DEPARTMENT OF JUSTICE (DOJ) AND HAWKINS DATA CENTER (HDC)-2015

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California Department of Justice Citv of Santa Ana City Responsibilities: Memorandum of Understanding • Provision and manage City users within the MDM solution. • Provision City mobile devices with MDM solution. • Provide troubleshooting and technical support for City mobile devices. • Manage Mobile Device Policies on all City mobile devices. Ensure Policy compliance with CJIS Security Policy on all devices that will access CJIS data as stated in the Rules of Behavior section of this document. • Maintain applications in the City Application Store • Manage deployment of policies, configuration and applications to City mobile devices. • Manage accounts and licenses for City instance using the MDM Console. • Request number of Clients/devices on an annual basis as part of the MOU renewal, which should commence 90 days prior to expiration annually. • The City will reconcile licenses being used annually. • Agency CLETS Coordinator (ACC) submits a Terminal Access Request Form (TARF). HDC Responsibilities: JusticeMDM only and On -premises JusticeMobile • Install, configure, monitor and maintain physical server hardware located at DOJ facilities. • Install, configure, and monitor virtual server instance(s) running on hardware at DOJ facilities. • Provide Simple Mail Transport Protocol (SMTP) service for the MDM instance for routine MDM email traffic. • The Computer Operations shall serve as the central point of contact and liaison for HDC operations, network, server, password issues and security sections. • Provide server and network support to authorized subscribing agency's administrators during regular business hours 7:00 a.m. to 5:00 p.m. (Pacific Time) Monday through Friday excluding holidays and provide afterhours call back services for support of MDM infrastructure and services. • Maintain licensing for subscribing agency. • Maintain separate MDM instance of subscribing LEAP for security. • Purchase and provide MDM licenses as stated in the HDC Service and Software Support Costs table to Client during the term of the MOU. • Provide involce(s) for the MDM licenses to City. • Provide annual IT Security Review of Service. • Provide VM Server licensing for two VM's each at HDC Main Data Center and DR location. • Create and maintain Apple Push Notification Service certificates for agencies. Full Service JusticeMobile/JusticeMDM In addition to responsibilities under JusticeMDM only and On -premises JusticeMobile: Provide a PIPS 140-2 compliant connection with Advanced Authentication, Justice MDM MOU V3.1 DOJ/City of Santa Ana — November 2015 Page 7 of 16