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Table of Contents <br />DocumentControl.................................................................................................................... ii <br />Tableof Contents.....................................................................................................................iv <br />1 Overview............................................................................................................................. <br />1 <br />1.1 Statement of Work.........................................................................................................................................1 <br />1.2 Project Implementation Definitions...............................................................................................................1 <br />1.3 General TriTech Responsibilities..................................................................................................................1 <br />1.4 General Client Responsibilities......................................................................................................................2 <br />1.5 Project Exclusions.........................................................................................................................................3 <br />2 Project Deliverables........................................................................................................... <br />4 <br />2.1 Overview of Project Deliverables..................................................................................................................4 <br />2.1.1 Standard TriTech Software Deliverables...............................................................................................4 <br />2.1.2 Contracted Modifications to Standard TriTech Software Products.......................................................4 <br />2.1.3 Contracted Custom Interface Software..................................................................................................5 <br />3 TriTech Project Roles and Responsibility........................................................................ <br />5 <br />3.1 Overview.......................................................................................................................................................5 <br />3.2 TriTech Project Manager...............................................................................................................................5 <br />3.3 Systems Engineer...........................................................................................................................................6 <br />3.4 Inform CAD Business Analyst......................................................................................................................6 <br />3.5 Inform Mobile Business Analyst...................................................................................................................6 <br />3.6 GIS Analyst...................................................................................................................................................7 <br />3.7 Inform RMS/Inform FBR Business Analyst..................................................................................................7 <br />3.8 Training Specialist.........................................................................................................................................7 <br />3.9 Client Installation Services Team..................................................................................................................7 <br />3.10 Technical Services Group..............................................................................................................................7 <br />3.11 Account Executive.........................................................................................................................................8 <br />4 Recommended Client Roles and Responsibilities........................................................... <br />9 <br />4.1 Overview.......................................................................................................................................................9 <br />4.2 Client Project Manager..................................................................................................................................9 <br />4.3 Client System Administrator.......................................................................................................................10 <br />4.4 Client Inform CAD Administrator...............................................................................................................10 <br />4.5 Client Inform Mobile Administrator............................................................................................................10 <br />4.6 Client Inform RMS Administrator...............................................................................................................11 <br />4.7 Client Inform FBR Administrator................................................................................................................11 <br />4.8 Client GIS Analyst.......................................................................................................................................11 <br />4.9 Client Users/Supervisors..............................................................................................................................12 <br />4.10 Subj cot Matter Experts.................................................................................................................................12 <br />4.11 Application Trainers....................................................................................................................................12 <br />5 Project Controlling Processes.........................................................................................13 <br />5.1 Overview.....................................................................................................................................................13 <br />5.2 Task Completion Reports............................................................................................................................13 <br />5.2.1 TriTech Responsibilities......................................................................................................................14 <br />5.2.2 Client Responsibilities.........................................................................................................................14 <br />5.3 Change Management Process......................................................................................................................15 <br />5.3.1 TriTech Responsibilities......................................................................................................................15 <br />5.3.2 Client Responsibilities.........................................................................................................................15 <br />5.4 Project Reporting.........................................................................................................................................16 <br />5.4.1 TriTech Responsibilities......................................................................................................................16 <br />5.4.2 Client Responsibilities.........................................................................................................................16 <br />5.5 Document Review.......................................................................................................................................17 <br />5.5.1 Documents Subject to Client Approval...............................................................................................17 <br />