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E N VI RON MEN)'AL 3. Computerized Management Maintenance System (CMMS) Support EEC is a business partner with Cityworks, Esri, and iWater and is thoroughly familiar with each product suite's capabilities, limitations, and applications. Following industry standards and keeping customization to a minimum when implementing software, EEC's approach reduces the likelihood of failure due to software updates, capability, or maintenance. EEC will provide the following as -needed CMMS services under this task: Provide extensive Cityworks knowledge and familiarity with infraMAP and ArcGIS to support City needs Optimize data entry forms and recommend best practices Leverage the CMMS to report key performance indicators Value -Added CMMS Services EEC implemented the Cityworks CMMS system currently in use at the City and is uniquely familiar with the workflows, hardware, software, and data that the system supports. Further, EEC has experience implementing, integrating, and supporting CMMS systems in general and Cityworks systems in particular for other governmental agencies, which currently include the City of Sacramento, CMSD, and Yorba Linda Water District, among others. EEC is a Cityworks Implementation Business Partner and has performed multiple implementations and integrations of Cityworks Server, the same software that the City currently uses to manage its workflows. EEC can leverage the experience from these other projects to help the City optimize available resources and avoid costly implementation and integration mistakes. 4. General Sewer System O&M Support Hotspot Identification, Prioritization, and Remediation Having studied more than 300 hotspots and Identified numerous individual sources of FOG blockages in California, EEC has developed and provides unique expertise in assessing sewer system issues and developing corrective actions, Including source identification and mitigation. Public agencies frequently hire EEC to conduct such characterization studies and use the resulting data to prioritize FSE inspections, improve cleaning and tracking of EMLs, and inform SSO contingency plan development for high -risk pipelines. Response to and Enforcement of Private Sewer Spills A timely response to any SSO is critical not only in minimizing the environmental Impact of the spill, but also in collecting/analyzing important information needed for reporting the spill and determining the cause(s) of the spill, EEC's SSO response experts are certified by the California Water Environment Association in SSO Electronic Reporting and are prepared to conduct follow-up investigations of private SSOs. Investigations consist of identification of the cause(s) of the SSO and discussions with agency staff to determine corrective actions. Preliminary discussions are conducted with property owners to implement corrective actions. EEC's SSO Response Support Proposal to Provide wDR Compliance Services, City of Santa Ana, RFP 15-072 28 August 13, 2015