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Agreement for Information Technology
<br />Contract Services
<br />February 2, 2016
<br />Page 2
<br />The recruitment of the Chief Technology Innovations Officer (CTIO) commenced during the first
<br />quarter of fiscal year 2015 -16. As a result, the new executive is projected to join the City by the
<br />end of March 2016. One of the initial tasks for the CTIO will be to review the City's current IT
<br />resources, provide recommendations on staffing levels, and implement a reorganization that
<br />aligns resources with the needs of the organization and recommended IT Strategic Plan
<br />initiatives.
<br />Staff recommends renewing the information technology services agreements to prevent
<br />disruption of the City's current IT systems and related programs; along with the ability for the
<br />CTIO to make further recommendations and analyze the future needs of the IT Department.
<br />The Information Services function is currently comprised of 19 full -time positions and 18 contract
<br />and part-time staff. The contract staff is essential to the operations and support of the City's
<br />information systems and provides the necessary resources to support project initiatives aligned
<br />with the City and Information Technology Strategic Plans.
<br />Infrastructure and systems that IT contractors maintain and support include Data Centers at City
<br />Hall, the Police Department with over 200 servers, local and wide area networks with
<br />connectivity to 39 City locations, WiFi, Internet connectivity, website, email, and other essential
<br />services. Contractors support the environment used by public safety systems including the Santa
<br />Ana Police Department Computer Aided Dispatch (CAD), Jail Management, Arrest and Booking,
<br />Case and Records Management, patrol vehicle communication, California Law Enforcement
<br />Telecommunication System (CLETS) connectivity, evidence, PD and Emergency Operations
<br />Centers, Mobile Command Post, Crime Analysis, and many others.
<br />Existing IT contract staff also maintain, support, develop, and implement mission - critical
<br />applications including Payroll and Human Resources, Municipal Utility Billing and Customer
<br />Service, Business License Tax, Hotel Visitors Tax, Utility Users Tax, Dog License, Cashiering,
<br />Property Information (SAPIN), Enterprise Content Management, and others.
<br />The agreements for The Comdyn Group, Inc. (Comdyn) in the amount of $1,560,000 and
<br />Softmaster, Inc. (Softmaster) in the amount of $2,040,000 total $3,600,000. Staff will ensure the
<br />combined expenditures incurred for both agreements, Comdyn and Softmaster, will not exceed
<br />the authorized amount of $3,000,000 as noted in the fiscal impact section below.
<br />STRATEGIC PLAN ALIGNMENT
<br />Approval of this item allows the City to meet Goal #7- Team Santa Ana, Objective #2 (establish
<br />communication plans to engage and inform employees and the community about City activities),
<br />Strategy D (invest in software /resources that will help streamline the flow of information to City
<br />staff and the public).
<br />25A -2
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