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TURNING YOUR DATA INTO DECISIONS'° SECTION 5: ACTIVE SITE MANAGEMENT Active Site Management (ASM) is a compressive support service for the SmartCover° system. It includes software support, satellite connectivity and ongoing technical support with these three elements described below. It is an annual, per site service provided by SCS. ASM includes but is not limited to: • Website hosting- initial set -up and ongoing hosting of all software and customer data. Note that all data is owned by the customer. • Website / Software Upgrades- from time to time SCS provides new features and tools at no charge including such features supporting improved analytical tools, improved graphical tools and new reports. • Website maintenance — maintaining the secure servers on which your web site resides, and providing free upgrades to the web sites as they become available. • Standard Reports - SCS will support Customer in the preparation of these reports for management or regulators Technical Telephone Support - This service is offered by the SCS Technical Services team from 7am to 5 pm Pacific time and with additional support from local representatives. • Management Oversight • SCS Technical Services team monitors the proper operation of all installed systems including battery voltage, the radio signal strength and the communication to /from the systems. • SCS coordinates the appropriate service to repair any components in the field with you or the local dealer • Alarm Processing — maintaining the infrastructure of the alarm contact system. • After Hours Support — on an as- needed basis. Contact SCS for details • Wireless Communications Connectivity — Access to the two -way, wireless satellite network. Product Improvements The SmartCover® is continuously improving, adding new features and functions. SCS often uses customer input to add new features. Product improvements are backwards compatible to existing satellite systems with 0.10" resolution. There is no charge for these improvements as they are part of the annual ASM. SmartTrendTM SmartTrendTM is an all -new addition to SmartCovere that enables notifies and enable users to anticipate events at remote monitoring sites. SmartTrendTm automatically scans each remote site to assess data trends. Should it see an "anomaly ", it provides users an Advisory email message. This important addition to the SmartCover® system means that users now have the most advanced predictive method available identifying future issues such as SSO days or even weeks before they occur. 14 SmartCover° SystemsTM 2067 Wineridge Place, Suite E, Escondido, CA, 92029 760 - 291 -1980 www.hadronex.com Hadronex, Inc. is now do�� SmartCover° SystemsTM