Laserfiche WebLink
2 <br />2 <br />"mySantaAna" Application (APP) Statistics <br />% of Annual Request - Response Time Report <br />RESPONSE TIME <br />2011 <br />2012 <br />2013 <br />2014 <br />2015 <br />Avg. 5 Yr <br />Period <br />Within 24 Hours <br />91% <br />97% <br />86% <br />68% <br />70% <br />82% <br />24 -48 Hours <br />4% <br />1% <br />9% <br />11% <br />14% <br />8% <br />48 -72 Hours <br />3% <br />1% <br />3% <br />5% <br />7% <br />4% ' <br />72 Hours+ <br />2% <br />1% <br />2% <br />16% <br />9% <br />6% . <br />Types & Amount of Annual Request TOTAL <br />ANNUAL <br />REQUEST <br />Year <br />TYPE OF <br />REQUEST <br />201,1 <br />20122 2013 <br />2014 <br />2015 <br />Graffiti 638 625 1,138 <br />1,715 <br />9,720 <br />Abandoned Propert 128 <br />342 <br />1,095 <br />Trees 44 <br />131 <br />150 <br />Sidewalk Defects 70 <br />106 <br />111 <br />Street Si ns 19 <br />22 <br />78 <br />Potholes 15 <br />23 <br />68 <br />Street Swee in 2 <br />12 <br />28 <br />Weeds 46 <br />28 <br />54 <br />Street Light Repair 24 <br />40 <br />77 <br />Water Pollution /Hazardous Waste 8 <br />14 <br />180 <br />Storm Drain 3 <br />9 <br />13 <br />Water Wastin <br />9 <br />152 <br />Bus Shelter /Furniture Maintenance <br />46 <br />GRAND TOTAL ANNUAL REQUEST 638 625 1,497 <br />2,451 <br />11,772 <br />Types of Users Annual Request <br />Exhibit 2 <br />19F -6 <br /># of <br />Year <br />APP Users <br />Type of Users <br />2011 <br />9 <br />Frequent Users <br />2012 <br />4 <br />Frequent Users <br />2013 <br />63 <br />Frequent Users (25) <br />Anonymous Users (38) <br />2014 <br />77 <br />Frequent Users (32) <br />Anonymous Users (45) <br />2015 <br />402 <br />Frequent Users (32) <br />Anonymous Users (370) <br />Exhibit 2 <br />19F -6 <br />