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Table of Contents <br />INTRODUCTION................................................................................... ..............................4 <br />Background................................................................................. ..............................4 <br />Objectives................................................................................... ..............................4 <br />SCOPE AND RESPONSIBILITIES ....................................................... ..............................5 <br />ProposedScope .......................................................................... ..............................5 <br />NewFeatures List ....................................................................... ..............................5 <br />Project Responsibilities .............................................................. .............................16 <br />enCluesta Upgrade Proposed High Level Activities and Timeframe ........................22 <br />ServerHardware ........................................................................ .............................23 <br />Outof Scope .............................................................................. .............................23 <br />PROJECT COMMUNICATION ............................................................. .............................25 <br />Change Control Process ............................................................ .............................25 <br />Project Team Communication and Responsibility ....................... .............................25 <br />Issue Escalation Process ........................................................... .............................25 <br />APPENDIX A - INTERFACE LIST ...................................................... .............................26 <br />APPENDIX B - SAMPLE SIMULATION PLAN ................................... .............................27 <br />APPENDIX C - CHANGE REQUEST FORM ....................................... .............................28 <br />APPENDIX D - PROJECT ACCEPTANCE FORM ............................... .............................29 <br />APPENDIX E - DETAIL PRICING <br />APPENDIX F - PAYMENT MILESTONES <br />......... 30 <br />......... 31 <br />City of Santa Ana - enQuesta Upgrade Statement of Work <br />Page 3 of 32 Proprietary and Confidential to Systems & Software, Inc. 2/16/2016 <br />Document subject t2tb-,§lif1nf Public Records Act <br />