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Administrative Plan 4/1/2016 Page 13-2 <br />PART I. OWNERS IN THE HCV PROGRAM <br />13-I.A. OWNER RECRUITMENT AND RETENTION [HCV GB, pp. 2-4 to 2-6] <br />Recruitment <br />PHAs are responsible for ensuring that very low income families have access to all types and <br />ranges of affordable housing in SAHA’s jurisdiction, particularly housing outside areas of <br />poverty or minority concentration. A critical element in fulfilling this responsibility is for SAHA <br />to ensure that a sufficient number of owners, representing all types and ranges of affordable <br />housing in SAHA’s jurisdiction, are willing to participate in the HCV program. <br />To accomplish this objective, PHAs must identify and recruit new owners to participate in the <br />program. <br />SAHA Policy <br />SAHA will conduct owner outreach to ensure that owners are familiar with the program <br />and its advantages. SAHA will actively recruit property owners with property located <br />outside areas of poverty and minority concentration. These outreach strategies will <br />include: <br /> Distributing printed material about the program to property owners and managers <br /> Holding bi-annual owner information meetings. <br />Participating in community based organizations comprised of private property and <br />apartment owners and managers (e.g. the Apartment Association) <br />Developing working relationships with owners and real estate brokers associations <br />Outreach strategies will be monitored for effectiveness, and adapted accordingly. <br />Retention <br />In addition to recruiting owners to participate in the HCV program, SAHA must also provide the <br />kind of customer service that will encourage participating owners to remain active in the <br />program. <br />SAHA Policy <br />In order to minimize vacancy losses for owners, all SAHA activities such as determining <br />rent reasonableness, rent negotiations and unit approval will be completed within 14 days <br />of when SAHA receives a completed RFTA packet and/or when the unit becomes <br />available for inspection, whichever is later. <br />SAHA will provide owners with a handbook that explains the program, including HUD <br />and SAHA policies and procedures, in easy-to-understand language. <br />SAHA will give special attention to helping new owners succeed through activities such <br />as: <br />Providing owners with a designated SAHA contact person. <br />Direct deposit for issuance of HAP. <br />Free listing of vacant units on www.GoSection8.com <br />3-298